Our Commitment

Pacific Gas and Electric Company recognizes that our customers have diverse abilities that create a variety of technology access needs. PG&E is committed to providing a website and web applications that are accessible and usable by the widest possible audience. We expect that all of our customers - regardless of disability and using a wide range of assistive technologies - will be able to get the information they need and perform the interactions necessary to manage their relationship with our company.

Accessibility Guidelines

To achieve the highest level of accessibility across platforms, browsers, and assistive technology devices, PG&E adheres to the web accessibility standard developed by the W3's Web Accessibility Initiative (WAI). We have designed the site to meet the most widely followed global standard – the Web Content Accessibility Guidelines (WCAG) Level AA.


PG&E has implemented some features for which the accessibility relies on external software applications and is therefore not perfect.

Having Trouble?

If you experience any barriers to finding the information you need or performing the tasks you want to achieve, please reach out to us directly by email at or call 1-800-468-4743. We want to help.

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