Customer Connections Online. Our online tool makes it easy to apply for new or upgraded service.

Customer Connections Online is an online tool that allows you to submit, track and manage applications for gas and electric service quickly and conveniently. Whether you’re updating or starting a new service, Customer Connections Online makes it easy.

Key Benefits of Customer Connections Online

  • Fast application process for gas and electric service

  • Convenient dashboard helps you track your applications

  • Rapid document upload
  • Drop-down menus that make it easy to find information

  • Get project status updates by text, email or a phone call

  • Fast access to PG&E representatives

Sign Up or Log In to Customer Connections Online
Submit, track and manage your applications online. Customer Connections Online makes it convenient and easy.
Sign Up/Log In »

Resources for Business and Residential Customers
Building or renovating? Find the resources you need to start or change your gas and electric services.
Go To Residential Resources »
Go To Business Resources »

NEW! Pay PG&E Project Fees Online
Fast-track your projects with online payments for invoices and contracts with a free e-check bank transfer.
Submit Your Payment »


Questions? Please call our Building and Renovation Services expert: 1-877-743-7782.

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