August 2015 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Call 811 at least two days before you dig.
Service drops are power lines that bring electricity from the pole to your home or business.

Mind the lines »
CARE
Apply now to save with the CARE Program
Available for income-qualified households

California Alternate Rates for Energy (CARE)
Offers a monthly discount on energy bills for qualifying households.
Review the CARE Income Guidelines to see if you qualify.

Family Electric Rate Assistance (FERA)
Offers a monthly discount on electric bills for households of three or more people with a slightly higher income than required for CARE.

Check out the FERA Income Guidelines to see if you qualify.

*30% or more savings for gas and electric customers; 20% or more savings for gas-only customers.
Tools Tips

PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter.

Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines includes pipelines leading into a building or home to any gas-fired equipment or appliance.

Typically, PG&E does not maintain or inspect customer- owned gas lines, so we've included some safety and maintenance information for you on the reverse side of this flyer. To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431.

Maintain and inspect
Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.

Prevent damage—dig safely!
Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.

This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.

Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.

Visit us for more information about natural gas pipeline safety.

Gas safety

Whether planting a tree, installing a fence or simply digging in your yard, you are working around electric power lines and natural gas pipelines.

Hitting an underground utility while digging can be dangerous and can result in loss of power or potential gas leaks. Keep you and your neighbors safe. Call (or confirm that your contractor has called) 811 at least two working days before digging.

Plan a safe digging project
1. Call before you dig—California law requires contractors to practice safe excavation by calling two working days before digging projects.

2. Use hand-held digging tools when digging within 24 inches of any underground lines.

3. Leave markers in place until you have finished digging—PG&E and other utilities will use colored utility flags, stakes or paint marks to mark underground lines.

4. Backfill and compact the soil after you are done with your project.

Immediately call 911 and notify PG&E at 1-800-743-5000 if you dent, scrape or damage in any way a gas or electric line while digging so we can inspect and repair the line.

Spot a natural gas leak
You play a critical role in safety and should report any signs of a gas leak. Your awareness and actions can increase the safety of your home and community. Together, we can make gas safety a priority every day.

Smell: We add a distinctive, sulfur-like “rotten egg” odor, so you can detect even small amounts of natural gas.
Sound: Pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.
Sight: Be aware of dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area.

Respond if there is a gas leak
If you suspect a gas leak, alert others and leave the area immediately for a safe, upwind location. Then call 911 to notify local police and fire, and contact PG&E at 1-800-743-5000.
Do not use anything that could be a source of ignition until you are a safe distance away. Devices that might create a spark include vehicles, cell phones, matches, electric switches, doorbells and garage door openers.

Know what's below—Prevent digging into underground pipelines
Damage from digging is a common cause of pipeline accidents. PG&E is committed to reducing accidental dig-ins to our underground gas and electric lines.
When you call 811, this FREE program notifies local utility companies to mark the location of underground lines. PG&E will locate and mark the horizontal location of underground facilities by painting stripes on surface streets and sidewalks or placing colored flags in landscaped areas so you can dig safely.

Utility markings
Learn what's in your yard when you call 811 before you dig.

Utility markings

Safety is at the heart of everything we do

Safety is our highest priority. We operate, monitor and maintain natural gas distribution and transmission pipelines across California.
Underground pipelines are the safest way to transport natural gas. Our larger transmission pipelines carry gas from one part of the state to another and connect to our distribution system. These smaller lines deliver natural gas for heating and cooking to your home and business.
We monitor our gas pipeline system 24 hours a day, 7 days a week. We maintain a comprehensive safety and monitoring program and regularly inspect all our pipelines for possible leaks or other signs of damage to ensure natural gas safety.
Learn about the projects (make live pge.com/seeourprogress) PG&E is undertaking as part of our commitment to provide safe, reliable and affordable natural gas service for our customers.
  • Quick-Service Restaurants eBook
  • Where's the Waste: HVAC Infographic
  • Starting Service