Contact Us – Residential Customer

If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately and then call 9-1-1 and PG&E at 1-800-743-5000.

Customer Service: 1-800-743-5000
Electric Outage Information: 1-800-743-5002
Natural Gas System Information: 1-888-743-7431
Locate a Neighborhood Payment Center: 1-888-743-0011
Not a residential customer? Use the business customer form.

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When to Call: If you smell natural gas or see downed power lines, leave the area and call PG&E at 1-800-743-5000.

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