Application for Service Process
Let's Get This Project Started!
Review our Getting Started Guides to learn more about project requirements.
Submit your application for service using Customer Connections Online, any time, 24x7.
Speak with your PG&E Representative
Your PG&E representative will contact you within three business days to discuss project details.
Design your Project
You can either have PG&E or an Applicant Designer design your project. After the design is prepared, PG&E will mail you the project proposal for approval.
Arrange for Trenching
If you are installing or upgrading underground lines, your PG&E representative will provide drawings for trenches or other structures.
Schedule PG&E Build
Work with your PG&E representative to schedule PG&E Construction Crews (Gas and/or Electric).
Prepare for Trench Inspection
If you hired your own contractor for trenching, arrange for inspection with your PG&E representative.
Complete Electrical or Gas Work
Have your contractor install your electrical panel or stub out the gas houseline Electric and Gas Service Requirements.
PG&E Constructs Utility Facilities
You or your contractor must be on site when PG&E installs gas and pulls electric wires into conduit.
Complete Municipal Inspection(s)
Arrange for the appropriate local government agency (City or County) to inspect your electric panel and/or gas houseline.
Confirm Meter Installation Date
Find out from your PG&E representative when your meter will be installed.
PG&E Connects your Service
Once your inspections are complete and your meter is installed, PG&E will turn on your electric and/or gas service.
Once you apply for gas or electric service, a PG&E representative will be assigned to you. Your representative will help you through each step of the process: arranging for an assessment of your site, providing you with a project estimate and agreement, and scheduling construction work and inspections.