IMPORTANT

Service guides

Explore building and renovation guides for residential and business customers

Application process

Understanding the process

Review the steps for applying, building and connecting your service. Download a full copy of our guide: Building and renovation process (PDF)

 

Detailed construction information

Our Greenbook manual offers detailed information for Electric and Gas Service Requirements.

  1. Get ready.
  2. Apply online.
    • Submit your application for service anytime, 24 hours a day, 7 days a week. Visit "Your Projects."
       
  3. Speak with your PG&E representative.
    • Your PG&E representative will contact you within three business days to discuss project details.
       
  4. Design your project.
    • You can either have PG&E or an applicant designer design your project. After the design is prepared, PG&E mails the project proposal for your approval. Explore design responsibilities.

 

important notice icon Note: After you apply for gas or electric service, we assign a representative to you. Your representative helps you through each step of the process including:

 

  • Arranging a site assessment.
  • Providing you with a project estimate and agreement.
  • Helping you schedule construction work and inspections.

  1. Arrange for trenching.
    • If you're installing or upgrading underground lines, your PG&E representative can provide drawings for trenches or other structures.
       
  2. Schedule our services.
    • Work with your PG&E representative to schedule PG&E construction crews (gas and/or electric).
       
  3. Prepare for trench inspection.
    • Ensure that you call 811 before any trenching. If you hired your own contractor for trenching, get familiar with our Electric and Gas Service Requirements. Then, arrange for an inspection with your PG&E representative.
       
  4. Complete electrical or gas work.
  5. Be on-site for the installation.
    • You or your contractor must be on-site when we install gas and pulls electric wires into the conduit.

 

Note: For a disconnect that requires immediate attention due to a hazardous situation or if electrical repairs are needed please call 1-877-743-7782. Please be advised that an application may be required before services can be reconnected.

  1. Complete municipal inspections.
    • Arrange for the appropriate local government agency to inspect your electric panel and/or gas houseline. 
       
  2. Confirm the meter installation date.
    • Find out from your PG&E representative when we will install your meter. 
       
  3. PG&E connects your service
    • When your inspections are complete and after we install your meter, we can turn on your electric and/or gas service.

 

important notice icon Note: Understand the stages of SmartMeter™ technology.

Guides for residential customers

Get help setting up or moving your service

Use our guides while you're building a new home or renovating an existing one. Find resources to help start or change your gas and electric services.

Start gas service

Building and renovation services download new gas service

Filename
BRSC_Guide_NewGasService.pdf
Size
194 KB
Format
application/pdf
download

New gas service project checklist

Filename
BRSC_Guide_NewGasServiceProjCklst.pdf
Size
289 KB
Format
application/pdf
download

Before you dig, call 811 and download trenching

Filename
BRSC_Guide_Trenching.pdf
Size
200 KB
Format
application/pdf
download

Start electric service

New electric service power from overhead lines

Filename
BRSC_Guide_ElectricOverhead.pdf
Size
220 KB
Format
application/pdf
download

New electric service project checklist

Filename
BRSC_Guide_NewElectricServiceProjCklst.pdf
Size
228 KB
Format
application/pdf
download

Before you dig, call 811 and download trenching

Filename
BRSC_Guide_Trenching.pdf
Size
200 KB
Format
application/pdf
download

New electric service power from underground lines

Filename
BRSC_Guide_ElectricUnderground.pdf
Size
231 KB
Format
application/pdf
download

Help ensure that you have electricity during your renovation. Electric service temporary construction power

Filename
BRSC_Guide_ElectricTempConstPower.pdf
Size
230 KB
Format
application/pdf
download

Change existing gas service

Gas service change existing service

Filename
BRSC_Guide_GasServiceChangeExisting.pdf
Size
238 KB
Format
application/pdf
download

Gas service removal

Filename
BRSC_Guide_GasServiceRemoval.pdf
Size
355 KB
Format
application/pdf
download

Gas service additional gas meter

Filename
BRSC_Guide_AdditionalGasMeter.pdf
Size
183 KB
Format
application/pdf
download

Change existing electric service

Electric service change existing service

Filename
BRSC_Guide_ElectricServiceChange.pdf
Size
213 KB
Format
application/pdf
download

Electric service temporary disconnect

Filename
BRSC_Guide_ElectricTempDisconnect.pdf
Size
225 KB
Format
application/pdf
download

Plug-in electric vehicles

Filename
BRSC_Guide_PEVHomeInstallation.pdf
Size
193 KB
Format
application/pdf
download

Guides for business customers

Find guides to keep your projects on track

Use PG&E's checklists and guides when you’re constructing or renovating a commercial property. Our team is here to help when your project requires changes to the existing gas or electric service.

Start gas and electric service for your business

New electric service for your business project checklist

Filename
NewElectricServiceProjCklstBus.pdf
Size
377 KB
Format
application/pdf
download

New electric service for your business power from underground lines

Filename
ElectricUndergroundBus.pdf
Size
320 KB
Format
application/pdf
download

New gas service for your business new service

Filename
GasNewServiceBus.pdf
Size
289 KB
Format
application/pdf
download

New electric service for your business power from overhead lines

Filename
ElectricOverheadBus.pdf
Size
258 KB
Format
application/pdf
download

New gas service for your business project checklist

Filename
NewGasServiceProjCklstBus.pdf
Size
218 KB
Format
application/pdf
download

Change existing gas or electric service for your business

Electric service for your business change existing service

Filename
ElectricServiceChangeBus.pdf
Size
273 KB
Format
application/pdf
download

Gas service for your business change existing service

Filename
GasServiceChgExistingBus.pdf
Size
293 KB
Format
application/pdf
download

Electric service for your business temporary construction power

Filename
ElectricTempConstPowerBus.pdf
Size
237 KB
Format
application/pdf
download

Start or change PG&E services for agricultural projects

New electric service for your agricultural business project checklist

Filename
NewElectricServiceProjCklstAg.pdf
Size
229 KB
Format
application/pdf
download

New electric service for your agriculture business power from overhead lines

Filename
ElectricOverheadAg.pdf
Size
292 KB
Format
application/pdf
download

New electric service for your agricultural business power from underground lines

Filename
ElectricUndergroundAgV.pdf
Size
263 KB
Format
application/pdf
download

Electric service for your agricultural business change existing service

Filename
ElectricServiceChangeAg.pdf
Size
262 KB
Format
application/pdf
download

Kick-start electric generator service projects

Electric Generator Interconnection Wholesale Distribution & Rule 21 Export Electric Generation

Filename
ElectricGeneratorInterconnect.pdf
Size
320 KB
Format
application/pdf
download

Request for documentation: Generating facility interconnection applications for Advanced Energy Storage

Filename
EnergyStorageInterconnectionApplication_info.pdf
Size
110 KB
Format
application/pdf
download

Design and installation responsibilities

Applicant design and installation responsibilities

Review the requirements below and work with your PG&E representative. They will help you through each step of the process.

Applicants must provide design drawings and support documentation including:

 

  • Gas layout drawings
  • Single line drawings, Key Sketch
  • Base maps
  • Construction detail drawings
  • Street light design and rate schedules, to be approved by applicable governmental agencies
  • Joint Trench drawings
  • Engineering calculations, including:
    • Voltage drop
    • Flicker
    • Short circuit duty
    • Pulling tension
    • Pole sizing
    • Guying
  • Substructure information
  • Stub, complete service and branch service locations (pre-approved by utility)
  • Main locations
  • Meter locations (pre-approved by utility) with meter set and manifold detail
  • Identified required permits
  • Identified rights-of-way as required by the utility
  • Intents (JT Notice of Intent is provided by the trench design coordinator
  • Form B
  • Coordination with other utilities
  • Tentative design and construction scheduling descriptions
  • Conflict check descriptions
  • Material list with breakdown, at the individual sketch location and in the material summary, for example:
    • Rule 15
    • Rule 16
    • Franchise or third party
    • Private property
  • Final drawings stamped and signed by a registered Civil, Mechanical or Electrical Professional Engineer (PE)
  • Pole and anchor staking, trench route staking
  • Resolution of design changes during construction resulting from field conflicts
  • Field check of project site to verify the location of existing facilities
  • Additional copies of construction drawings after original distribution

Our design submission process has changed. Applicant designers must now send design packages directly to our Resource Management Center.

  • Mailing instructions for the design packages are included in the Applicant Designer global information provided by your PG&E contact.

 

Note: As the applicant, you are responsible for ensuring that the designer uses the most current design standards.

 

Download the following files for further information:

Option 1. Select installation by PG&E as a competitive bid

We will provide and install gas and/or electric facilities for your project according to tariff provisions. Before construction, you must pay any applicable advances to us. You are responsible for:

  • Route clearing
  • Land rights acquisition
  • Trenching
  • Conduit
  • Substructures
  • Inspections

 

Option 2. Select construction by applicant as a qualified contractor

A qualified contractor must provide all the necessary material and installation of the gas and/or electric facilities for the project. You must select a qualified contractor to perform the work to PG&E design and construction specs.

 

Before starting construction, you must pay any applicable advances to PG&E. Advances include the estimated costs of:

  • Engineering
  • Administration
  • Tie-ins
  • Additional facilities and labor necessary to complete the extension

Contact your local PG&E office for more information.

More building and renovation resources

Access Your Projects

Submit requests to PG&E to receive energy, generate energy or request a change to your existing services.

 

 

Contact us

If you have additional questions, call our Building Services expert at 1-877-743-7782. Representatives are available to assist you Monday to Friday from 7:00 a.m. to 6:00 p.m.