Pacific Gas and Electric recognizes that our customers have diverse abilities that create a variety of technology access needs. PG&E is committed to providing a website and web applications that are accessible and usable by the widest possible audience. We expect that all of our customers - regardless of disability and using a wide range of assistive technologies - will be able to get the information they need and perform the interactions necessary to manage their relationship with our company.
To achieve the highest level of accessibility across platforms, browsers, and assistive technology devices, PG&E adheres to the web accessibility standard developed by the W3C’s Web Accessibility Initiative (WAI). We have designed the site to meet the most widely followed global standard – the Web Content Accessibility Guidelines (WCAG) Level AA.
PG&E has implemented some features for which the accessibility relies on external software applications and is therefore not perfect.
If you experience any barriers to finding the information you need or performing the tasks you want to achieve, please contact us at 800-743-5000. We want to help.