PG&E takes your personal and online security very seriously. Please read the following tips to keep safe from fraud and scam attempts.
Online or by email
PG&E will never email you to request personal or financial details. Do not click on any links directing you to provide this information. You can safely log in to your My Energy account to conduct your online transactions with PG&E.
On the phone
PG&E will never ask for financial details, such as bank account numbers, over the phone. We will never demand immediate payment via prepaid cash card or money order, nor will we use urgent, high-pressure tactics threatening immediate power disconnection.
At your home
Customers receive an automated call within 48 hours of or a personal call from a PG&E service representative prior to scheduled appointments. Always ask for identification before allowing anyone inside your home, and if you feel uncomfortable or threatened, call PG&E or local law enforcement immediately.
If you ever doubt the validity of a call, email or visit from PG&E, call 1-800-743-5000.
PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter.
Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines includes pipelines leading into a building or home to any gas-fired equipment or appliance.
Typically, PG&E does not maintain or inspect customer- owned gas lines, so we've included some safety and maintenance information for you on the reverse side of this flyer. To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431.
Maintain and inspect
Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.
Prevent damage—dig safely!
Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.
This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.
Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.
Visit us for more information about natural gas pipeline safety.