February 2015 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Scam Alerts

PG&E takes your personal and online security very seriously. Please read the following tips to keep safe from fraud and scam attempts.

Online or by email
PG&E will never email you to request personal or financial details. Do not click on any links directing you to provide this information. You can safely log in to your My Energy account to conduct your online transactions with PG&E.

On the phone
PG&E will never ask for financial details, such as bank account numbers, over the phone. We will never demand immediate payment via prepaid cash card or money order, nor will we use urgent, high-pressure tactics threatening immediate power disconnection.

At your home
Customers receive an automated call within 48 hours of or a personal call from a PG&E service representative prior to scheduled appointments. Always ask for identification before allowing anyone inside your home, and if you feel uncomfortable or threatened, call PG&E or local law enforcement immediately.

If you ever doubt the validity of a call, email or visit from PG&E, call 1-800-743-5000.

Tools Tips

PG&E is responsible for maintaining the system that delivers natural gas, up to and including the gas meter.

Customers are responsible for the maintenance of customer-owned piping on their property. Customer (or customer-owned gas lines) refer to any and all above ground and buried pipelines running from the customer's gas meter to their house or business. Customer-owned gas lines includes pipelines leading into a building or home to any gas-fired equipment or appliance.

Typically, PG&E does not maintain or inspect customer- owned gas lines, so we've included some safety and maintenance information for you on the reverse side of this flyer. To speak with one of our gas safety specialists, please call PG&E at 1-888-743-7431.

Maintain and inspect
Maintenance is important to prevent pipeline leakage and corrosion. We recommend that you periodically inspect your gas lines for leaks and metallic lines for corrosion. A licensed plumber or contractor can help you locate, inspect and repair pipelines on your property. Pipelines should be repaired immediately if corrosion or any other unsafe condition is discovered.

Prevent damage—dig safely!
Damage from digging is a common cause of pipeline accidents. Whether you are putting up a fence or planting a garden, call 811 at least two business days before starting any digging project. Contractors are required by state law to call 811.

This FREE service notifies PG&E and other utilities of your planned work. Utility companies will locate and mark the approximate location of their underground lines.

Digging still poses a risk to customer-owned gas lines since these lines cannot be located by calling 811. A licensed contractor or plumber can help you locate these lines. Remember to keep a record for future work.

Visit us for more information about natural gas pipeline safety.

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the Signs of Trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location up-wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:
  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance

More Gas Safety Information »

For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

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