Customers in the NEM program are on a 12-month billing cycle called the "true-up period." As a NEM customer, you'll receive two bills each month:
Download and print one of the following applications:
Sign and mail it to:
Pacific Gas and Electric Company
P. O. Box 7979
San Francisco, CA 94120-7979
Or fax to: 1-415-973-6419
You can also have applications mailed to you by calling 1-800-743-5000 or emailing CAREandFERA@pge.com.
You must recertify for the FERA program every two years. Three months before your discount expires, you will receive a letter and recertification application from PG&E giving you the opportunity to reapply if you still qualify under the current program guidelines.
You can request a re-certification application to be mailed to you by calling the FERA program at 1-800-743-5000 or emailing CAREandFERA@pge.com.
You can also cancel your enrollment and opt out future CARE/FERA communications by calling the FERA program at 1-800-743-5000 or emailing CAREandFERA@pge.com.