PG&E can help you anticipate, understand and complete the technical requirements associated with getting new or upgraded energy service. This page is designed for customers planning to do the following:
Note: If you are a builder or developer, please refer to the Builders and Developers page.
Look below for agriculture or business customer Getting Started Guides and Project Checklists, which provide overviews of the key steps for a wide variety of building and renovation projects.
Learn more about the process from application to service connection.
View Process
Before you get started, please make sure you contact your local city or county building and planning department to learn about the permitting process and what is required before your project.
Find your local building department
We have compiled information about typical project costs in the past year. Use this information to help you budget.
View project cost ranges
Agriculture customers will need to provide an electric rate when applying for service.
Review Agriculture rate plans
For help determining the best rate, refer to the What If Tool. All customers who meet the definition of 'Qualification for Agriculture Rates' are required to receive electric service on an agriculture rate. Agriculture customers may also call the PG&E Agriculture Customer Service Center at 1-877-311-3276 for more information on selecting rates.
Refer to our detailed Getting Started Guides, which provide overviews of the key steps for a wide variety of building and renovation projects. Find a guide
Business customers will be placed on the A-1 rate by default when applying for service but may request a different rate plan.
Review Commercial rate plans
For help determining the best rate, refer to the What If Tool. Business customers may also call the PG&E Business Customer Service Center at 1-800-468-4743 for more information on selecting rates.
Refer to our detailed Getting Started Guides, which provide overviews of the key steps for a wide variety of building and renovation projects. Find a guide
Apply online to connect or make changes to gas and electric services.
New? Register here or view a video to learn more about Customer Connections Online