Report an Outage

Before calling PG&E about a power outage, check to see if other neighbors are affected. This would confirm if an outage has occurred in just your residence or within the neighborhood area. If only your residence is without power, check circuit breakers and/or fuse boxes to see if the problem is limited to the home electric system. After performing these steps, call PG&E's 24-Hour Emergency and Customer Service Line at 1-800-PGE-5000 or 1-800-743-5000.

After dialing Customer Service and hearing the introduction, use these easy verbal responses:


  1. Say “Outages” then confirm selection with “yes.”
  2. Say either “electric” or “gas” depending on the source of the outage.
  3. Say your phone number associated with your account. If you do not know, say “I don’t know.”
  4. Say your account number.
  5. If you are unable to answer the steps above, you will be transferred to a customer service representative.

Once your outage has been reported, you can call PG&E's Outage Information Line at 1-800-743-5002 to get a status report on your outage and the anticipated time your power will be turned back on.

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