CARE Residential Single Family

You can apply for a monthly discount on your energy bill through the California Alternate Rates for Energy (CARE) program if your household meets the program guidelines.

Enroll

Enroll Online

  • Enroll using My Energy. Login, click on the Pay & Manage tab, then click on the account number link and scroll down for the link to the CARE/FERA Program Application.
  • Or enroll using our easy online form in English, Spanish, and Chinese.

Enroll by Mail

Download and print one of the following applications:

Sign and mail it to:

Pacific Gas and Electric Company
CARE Program
P. O. Box 7979
San Francisco, CA 94120-7979

Or fax to: (415) 973-6419

You can also have applications mailed to you by calling the CARE program at : 1-866-743-2273 or emailing CAREandFERA@pge.com.

Recertify

You must recertify for the CARE program every two years (or four years if you are on a fixed income). Three months before your discount expires, you will receive a letter and recertification application from PG&E giving you the opportunity to reapply if you still qualify under the current program guidelines.

Recertify using My Energy. Log in, click on the Pay & Manage tab, then click on the account number link and scroll down for the link to the CARE/FERA Program Application.

You can also have an application mailed to you by calling the CARE program at 1-866-743-2273 or emailing CAREandFERA@pge.com.

Post Enrollment/Recertification Verification

You may be selected for income verification after your enrollment/recertification in the CARE program. You must complete the verification process to continue receiving the CARE discount. Visit Post Enrollment/Recertification Verification for more information.

Cancel Enrollment and Opt Out Future CARE/FERA Communications

  • Cancel enrollment using My Energy. Login, click on the Pay & Manage tab, then click on the account number link and scroll down for the link to the CARE/FERA Program Application.
  • Cancel enrollment and opt out future CARE/FERA communications by using our easy online form in English. Form available in English only

You can also cancel your enrollment and opt out of future CARE/FERA communications by calling the CARE program at 1-866-743-2273 or emailing CAREandFERA@pge.com.

Read our Frequently Asked Questions for more information.

 
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