Getting Your SmartMeter Device

The three stages of SmartMeter™ technology:

Stage 1: Pre-Installation

PG&E will send you a letter to let you know when the meter(s) at your home or business are scheduled for the upgrade. Here's all you need to do:

  • Please provide clear and safe access to the meter
  • Keep dogs inside or safely away from the meter
  • Unplug sensitive equipment such as computers and televisions


Stage 2: Installation

On installation day, PG&E or our authorized representative, Wellington Energy, will upgrade your gas and electric meters. Our PG& trucks are clearly identified, and below you can see what our Wellington installers look like.

  • We will knock on your door before the work begins. If no one is present we will leave a note on your door after installation is complete.
  • Your meter upgrade will take place during daylight hours (Monday through Saturday).
  • Installation of the equipment is simple and quick, and does not require an interruption to your PG&E gas service.
  • Your PG&E residential electric service may be interrupted for approximately five minutes, so please unplug any sensitive equipment such as computers and televisions prior to the installation. You may need to reset digital clocks on your appliances and equipment. We apologize for any inconvenience this may cause.

Important note: Please call us at 1-866-743-0263 if you operate life support or other sensitive medical equipment in your home that PG&E may be unaware of.

How to read your SmartMeter™ device.
Learn how the SmartMeter™ system works

Our authorized representative, Wellington Energy

SmartMeter™ Old SmartMeter™ New

Step 3: See Your Power

Once your SmartMeter is installed it will connect to the SmartMeter network in about 60-90 days. The SmartMeter system allows you to view your hourly electric and daily gas energy usage data in MyEnergy or your near real-time electric usage via Home and Business Area Networking. You can easily find out exactly how much energy you are using over the course of the day, week, or month. This is valuable information you can use to make smarter energy choices.


Sign up for My Energy and Track Energy Usage and Costs

  • SmartMeter™ gas and electric meters installed as of 03/31/2013

    PG&E joins many other leading utility companies in upgrading customers' traditional meters to SmartMeter™ technology, for a smarter, more efficient power grid.

    See the deployment progress map

Save Energy & Money

  • Save Energy & Money

    PG&E teams up with Best Buy in San Carlos to showcase the connected home of the future!

    Learn More

How it Works

Smart Meters by the Numbers

  • Northern California


    Number of PG&E SmartMeter™ gas and electric meters installed as of 03/31/2013.
  • Tool Box


    The SmartMeter™ system will be rolled out to all PG&E customers by mid-2013

SmartMeter™ & Smart Grid

  • SmartMeter & SmartGrid

    Learn how the two are working together to power a brighter future.
    Learn More »

Independent Safety Review

  • "There is no evidence that additional standards are needed to protect the public from smart meters."

    CCST is a nonpartisan and not-for-profit corporation

    Source: CCST report on Health Impact of Smart Meters
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