What are the costs to opt out of the SmartMeter™ Program?
There is an initial $75 setup charge and a $10 monthly charge. If you are an income-qualified customer (enrolled in our California Alternate Rates for Energy Program (CARE) or Family Electric Rate Assistance (FERA) programs), the initial setup charge is $10 and the monthly charge is $5 for your first 36 months in the program. After you have been charged for 36 consecutive months, the monthly charge will automatically be discontinued.
Why do I have to pay to opt out of SmartMeter™?
Generally, the opt-out costs help to maintain two meter-reading systems.
Do I have to pay a setup charge and monthly charge for each meter at my residence?
No, the setup charge is per residence, not per meter. If you have both a gas meter and an electric meter at your property, only one setup charge and one monthly charge will be added to your energy statement. However, if you would like to opt out for other residences on your account, there is a setup charge and a monthly charge for each additional household.
Once I opt out, when can I expect the analog meter to be installed at my residence?
The installation will be completed within 10 business days. As your analog meter installation date nears, we will call you to let you know when we plan to visit your home.
Who can opt out of the SmartMeter™ Program?
The California Public Utilities Commission's Final Decision authorizes residential customers to opt out for any reason, regardless of whether they have a SmartMeter™ or an analog meter in place.
When did the commission's decision go into effect?
The SmartMeter™ Opt-Out Program went into effect on February 1, 2012. On December 18, 2014 the California Public Utilities Commission made another decision that affects the monthly fees and frequency of meter reading for opt out customers.
Can customers call to opt out?
Yes. Customers may opt out of the SmartMeter™ Program by using our online form, visiting one of our local offices, or calling our dedicated 24-hour SmartMeter™ line at 1-866-743-0263.
What happens if I don't indicate a meter preference for my home?
If you do not advise us that you wish to opt out, we will assume that you prefer to have SmartMeters™ at your home. We will upgrade the meter at your home to a SmartMeter™ as part of our standard upgrade process. We will notify you before we plan to upgrade the meter at your home, and you'll have another opportunity to opt out at that time.
How often will the meter at my residence be read?
Starting in summer 2015, the meter at your residence will be read every other month rather than every month. You will receive an estimated bill on the months when the meter is not read.
Does the frequency of meter reading alter the accuracy of the customer's bill?
No. PG&E is committed to accurate billing for our customers, and if we find any issue, we'll address it immediately to make it right for our customer.
Do I need to provide access to the meter at my residence?
Yes, it is important that you provide easy access to the meter in order to avoid missed meter readings, which will result in multiple months of estimated bills.
What happens if I move?
If you move to a new location and elect to enroll in the Opt-Out Program, you will need to pay the initial setup and monthly charges for that residence. After you have been charged for 36 consecutive months at your new residence, the monthly charge will automatically be discontinued.
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