March 2015 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.

Third Party

Our Third Party Notification service allows you to name a friend or relative to receive duplicate copies of past due payment notices. The designated person is not responsible for paying the bill but can contact Pacific Gas and Electric Company (PG&E) to help resolve the issue.

For more information or call 1-800-743-5000.

Medical Baseline Program

Get additional energy at the lowest price for qualified residential PG&E customers. To qualify for Medical Baseline, a licensed physician must certify that you or a full-time resident in your home is:

  • Dependent on life-support equipment while at home
  • A paraplegic, hemiplegic, quadriplegic or multiple sclerosis patient with special heating and/or cooling needs
  • A scleroderma patient with special heating needs
  • A person being treated for a life-threatening illness or compromised immune system with special heating and/or cooling requirements to sustain the patient’s life or prevent deterioration of the patient’s medical condition

For details or to apply or call 1-800-743-5000.

On February 9, 2015, Pacific Gas and Electric Company (PG&E) submitted an application to the California Public Utilities Commission (CPUC) for approval of its proposed Electric Vehicle Infrastructure and Education Program. PG&E's estimate of the proposal's total cost is $654 million, which will result in an increase to rates by $103 million to cover its costs to provide public access to electric vehicle charging stations and educational outreach. PG&E seeks approval of this application to help achieve California's greenhouse gas reduction goals by expanding the use of electricity as a cleaner transportation fuel.

PG&E's proposal will provide customers with convenient access to electric vehicle charging stations. PG&E proposes to install, maintain and manage the operation of electric vehicle charging stations and related electric infrastructure at approximately 2,600 sites throughout PG&E's service territory. The sites will be located at workplaces, multi-unit dwellings and public spaces. If the application is approved, PG&E also will develop materials to promote hosting of charging stations and to raise awareness of the benefits of clean electric transportation. The program will help improve transportation options for electric vehicle owners and improve the environment.

How will PG&E's application affect me?
The proposed program will provide greater access to charging stations by expanding their availability across PG&E's service territory. The cost to electric customers over the first five years of the program will be $5 million in 2016, $19 million in 2017, $41 million in 2018, $76 million in 2019 and $103 million in 2020.

Most customers receive bundled electric service from PG&E, meaning PG&E provides the customer electric generation as well as transmission and distribution services. If approved, distribution rates would increase for this initiative beginning the year the application is approved. The chart below illustrates the average proposed changes in bundled rates.

2020 Projected Electric Rate Changes

If this application is approved, PG&E estimates that in 2020, the year with the largest requested rate increase to support this program, a bundled service residential customer using 500 kWh per month would see an average bill increase of $0.90 (or 1.0 percent) a month, from $88.39 to $89.29. Individual customers' bills will differ based on their monthly usage levels and their rate plan.

How will PG&E's applications affect non-bundled customers?
Direct Access (DA) and Community Choice Aggregation (CCA) customers receive electric transmission and distribution services from PG&E and are required to pay the same transmission and distribution rates as bundled customers. The impact of PG&E's application on DA and CCA customers is $8.2 million, or an average increase of 1.1 percent.

Another category of non-bundled customers is Departing Load customers. These customers do not receive electric generation, transmission or distribution services from PG&E for their departing load. However, like DA and CCA customers, they are required to pay certain additional charges that are impacted in the recovery costs in this application. The impact on Departing Load customers is $3,064, or an average decrease of 0.01 percent.

How do I find out more about PG&E's proposals?
If you have questions about PG&E's application, please contact PG&E at 1-800-743-5000. TDD/TTY users call 1-800-652-4712.

If you would like a copy of PG&E's application and exhibits, please write to PG&E at the address below.

Pacific Gas and Electric Company
Electric Vehicle Infrastructure and Education Program
P.O. Box 7442
San Francisco, CA 94120

A copy of PG&E's application and exhibits are also available for review at the CPUC, 505 Van Ness Avenue, San Francisco, CA 94102, Monday–Friday, 8 a.m.–noon. PG&E's application (without exhibits) is available on the CPUC's website

How does the CPUC's decision-making process work?
This Application will be assigned to an Administrative Law Judge (Judge) who will determine how to receive evidence and other related documents necessary for the CPUC to establish a record upon which to base its decision. Evidentiary Hearings (EHs) may be held where parties of record will present their testimony and may be subject to cross-examination by other parties. These EHs are open to the public, but only those who are parties of record can participate. After considering all proposals and evidence presented during the formal hearing process, the assigned Judge will issue a proposed decision which may adopt PG&E’s proposal, modify it or deny it. Any CPUC Commissioner may sponsor an alternate decision. The proposed decision, and any alternate decisions, will be discussed and voted upon at a scheduled CPUC Voting Meeting. As a party of record, the Office of Ratepayer Advocates (ORA) will review this application. ORA is the independent consumer advocate within the CPUC with a legislative mandate to represent investor-owned utility customers to obtain the lowest possible rate for service consistent with reliable and safe service levels. ORA has a multi-disciplinary staff with expertise in economics, finance, accounting and engineering. Other parties of record will also participate in the CPUC’s proceeding to consider this application. For more information about ORA, please call (415) 703-1584, email or visit ORA's website at

Stay Informed
If you would like to follow this proceeding, or any other issue before the CPUC, you may use the CPUC's free subscription service. Sign up at:

If you would like to learn how you can participate in the proceeding, or if you have informal comments or questions about the CPUC processes, you may access the CPUC's Public Advisor's Office (PAO) webpage at and click on "Public Advisor" from the CPUC Information Menu. You may also contact the PAO as follows.


Public Advisor’s Office
505 Van Ness Avenue, Room 2103
San Francisco, CA 94102

1-866-849-8390 (toll-free) or (415) 703-2074
TTY: 1-866-836-7825 (toll-free) or (415) 703-5282

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