October 2014 Bill Inserts

Each month, PG&E offers important information on rebates, saving energy and safety in printed inserts that accompany your bill. Now, access this information online whenever you wish.


Visit and bookmark PG&E's Outage Center:

  • View and report outages.
  • Find out when power will be restored.
  • Sign up for email or text alerts when your power is restored.
Whether you're planting a garden, building a fence or remodeling your home no project is too small to call. Always call 811 at least two working days before starting any project that involves digging to have our gas pipelines and other underground utility lines located and marked for free.

More safe-digging information »
PG&E operates, monitors and maintains natural gas distribution and transmission pipelines across California. Our larger transmission pipelines carry gas from one part of the state to another and connect to our distribution system. These smaller distribution lines deliver natural gas for heating and cooking to your homes and business.

Your safety is our top priority. PG&E is committed to becoming the safest, most reliable gas system in the nation. We have implemented a number of programs and standards to modernize and improve the safety of our gas system. But we can't do it alone. You play a critical role in natural gas safety. Learn ways you can make gas safety a priority every day.

Do you know how to locate a natural gas pipeline near you?
You can find PG&E's larger transmission pipelines near you by locating pipeline markers. Markers include an emergency number and indicate the need for extra care when digging in the area. These markers specify the approximate location, but not all pipelines follow a straight path between markers.

Our online map shows all of our transmission pipelines. You can view any location in our service area—your home, place of work or any other areas of interest—to see if transmission pipelines run nearby. Also, the National Pipeline Mapping System, shows the location of all transmission pipelines in the United States, viewable by county, zip code or street address. But you should always call 811 to have underground utilities marked!

If you or your contractor accidently digs into a gas pipeline, do not attempt to stop the flowing gas or extinguish any fire. Leave the area immediately and move to a safe location. Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.

Can you spot a gas leak?
PG&E regularly inspects all of our pipelines for possible leaks or other signs of damage to help ensure natural gas safety. You play a critical role and should immediately report signs of a gas leak.

Smell: We add a "rotten egg" odor to the natural gas, so you can detect even small amounts of natural gas.

Sound: Pay attention to hissing, whistling or roaring sounds coming from underground or from a gas appliance.

Sight: Be aware of dirt spraying into the air, continual bubbling in a pond or creek and dead or dying vegetation in an otherwise moist area.

Respond if there is a gas leak
  • Alert others and leave the area immediately to a safe place upwind.
  • Then call 911 to notify local police and fire and contact PG&E at 1-800-743-5000.
  • Do not use anything that could be a source of ignition until you are a safe distance away. Devices that might create a spark include vehicles, electric switches, doorbells, cell phones and garage door openers.

How can you prevent pipeline damage?
Every six minutes an underground utility line is damaged because someone decided to dig without first calling 811.

Even if you are planting a new bush or digging a fence post in your own yard, you must always call 811 Underground Service Alert (USA) at least two working days before you dig. This free program notifies local utility companies to mark the location of underground lines so you can safely dig and prevent damage.

Once the underground lines are marked, remember to dig with care using appropriate hand-digging tools near the pipeline. For your safety, use hand tools when digging within 24 inches of the outside edge of our pipelines. Leave utility flags, stakes or paint marks in place until you've finished digging.

Safety is at the heart of everything we do
PG&E is committed to becoming the safest, most reliable gas utility in the nation. We have implemented a number of programs and standards to modernize and enhance the safety of our gas system. We monitor our natural gas pipeline operations 24 hours a day, seven days a week. We conduct regular inspections and surveys on pipelines to provide safe, reliable and affordable natural gas service for our customers.

Learn more about our safety projects online.

You may save money with the CARE or the FERA Program

California Alternate Rates for Energy (CARE)
The CARE Program offers a monthly discount on PG&E bills for qualifying households and housing facilities.
Review the CARE Income Guidelines to see if you qualify.

Family Electric Rate Assistance (FERA)
If you do not qualify for the CARE Program, your household may still qualify for the FERA Program, which offers a monthly discount on electric bills for households of three of more people with a slightly higher income than required for CARE.
Review the FERA Income Guidelines to see if you qualify.

We understand sometimes our customers need a little extra help. That’s why we offer the Energy Savings Assistance Program, which provides energy-saving home improvements at no cost to help keep your home more energy efficient, safe and comfortable.

Your house, apartment or mobile home must be at least five years old. Both renters and owners are eligible.

Common improvements can include:
  • New appliances to replace your old refrigerator, furnace or water heater*
  • Insulation and weatherproofing services to keep your home cooler in summer and warmer in winter
  • Compact fluorescent light bulbs that use up to 70 percent less energy than traditional light bulbs

Apply by answering a few simple questions or calling 1-800-989-9744, available Monday through Friday from 8 a.m. to 5:30 p.m.

*Furnace and water heater repair or replacement may be available to eligible homeowners if PG&E determines that existing natural gas units are inoperative or unsafe.

Although you cannot see or smell it, exposure to carbon monoxide (CO) can be dangerous. Stay safe:
  • Install a carbon monoxide detector and test it annually.
  • If you are concerned about the safety of an appliance, call PG&E to schedule a free safety check.
  • Have a professional maintain your fuel-burning appliances.
  • Never use a barbeque grill, generator, car or other fuel-burning equipment in an unvented area.

The signs of carbon monoxide poisoning include dizziness, nausea and headaches. If you experience these symptoms, leave your house and call 911. CO poisoning can lead to unconsciousness and even death.

We care about your safety.

The Safe Drinking Water and Toxic Enforcement Act of 1986, commonly referred to as Proposition 65, requires the governor to publish a list of chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm. It also requires California businesses to warn the public quarterly of potential exposures to these chemicals that result from their operations.

Pacific Gas and Electric Company (PG&E) uses chemicals in our operations that are “known to the State of California” to cause cancer, birth defects or other reproductive harm.

For example, PG&E uses natural gas and petroleum products in our operations. PG&E also delivers natural gas to our customers. Petroleum products, natural gas and their combustion by-products contain chemicals “known to the State of California” to cause cancer, birth defects or other reproductive harm.

Spot the Signs of Trouble
PG&E regularly inspects all our pipelines for possible leaks or other signs of damage. As an additional safety precaution, we add a sulfur-like odor to natural gas. If you smell this distinctive “rotten egg” odor, move to a safe location up-wind from the suspected leak and immediately call 911 and PG&E at 1-800-743-5000.

Other signs of a possible gas leak can include:
  • Dirt spraying into the air
  • Continual bubbling in a pond or creek
  • Dead or dying vegetation in an otherwise moist area
  • Hissing, whistling or roaring sounds coming from underground or from a gas appliance

More gas safety information >>

For additional information on this Proposition 65 warning, write to:
Pacific Gas and Electric Company
Proposition 65 Coordinator
77 Beale Street, Mail Code B28S
PO Box 770000
San Francisco, CA 94177

Your privacy is a top priority for PG&E.

For more information about how we protect the privacy of your account information, view our privacy policy.

To help protect your privacy, we rely on you to provide us with complete and accurate information, which contributes to our ability to provide you with quality service.

You may request a copy of our privacy policy or obtain answers to any questions, concerns, or complaints by calling 1-800-743-5000, by emailing us at CorrespondenceManagement@pge.com, or by writing us at:

PG&E Residential and Business Customer Service
Correspondence Management Center
P.O. Box 997310
Sacramento, CA 95899-7310

Look for a Climate Credit from the State of California on Your October Utility Bill

This month your electricity bill will include a credit identified as the "California Climate Credit." Twice a year, in April and October,* your household and millions of others throughout the state will receive this credit on your electricity bills.

The Climate Credit is a payment to Californians from a program designed to fight climate change by limiting the amount of greenhouse gas pollution that our largest industries put into the atmosphere. This program is one of many developed as a result of landmark legislation called the Global Warming Solutions Act of 2006, which puts California at the forefront of efforts to battle climate change.

The Climate Credit is designed to help you join with California in its efforts to clean the air and fight climate change, one of the greatest challenges facing society. Find out how you can play a part.

*Billing periods vary by utility, so if you don’t see a Climate Credit in your bill that arrives in October it will appear in November.
  • Diversity and Inclusion
  • Call Before You Dig
  • California Solar Initiative