16. Details of Electric Charges: Includes your rate
This section describes the service period and confirms the address at which electricity is received. Your service agreement ID number is different from your account number. A service agreement documents your particular arrangement with PG&E (including rate plan, billing days metering information, and other factors) in order to calculate applicable charges. This section also includes your rate plan information, which identifies the type of utility service you receive and how PG&E calculates your bill.
17. Electricity Usage: Notes your electricity usage during a given timeframe
- Understanding your electric charges starts with understanding kilowatt hours (kWh). Kilowatt hours are the units used to measure your electric use. You are billed based on how much electricity, in kWh, you use each month.
- The State of California has adopted a policy to encourage energy conservation and residential customers are charged more for electricity above a certain baseline level, called your “Tier 1 Allowance,” each month. The Tier 1 Allowance is the amount of energy that is intended to satisfy a substantial portion of the energy needs of the average customer in your area, during that season—for things like heating, water heating, lighting, refrigeration and cooking. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases.In addition, on a time-of-use rate plan, your electricity prices are higher on weekday afternoons and lower at other times of the day. The price you pay also changes by season. Prices are higher in the summer and lower in the winter.
- Learn more about electricity rates >>
18. Tier Indicator: Shows the highest tier in which you are being charged
Tiers are set by state law and implemented with the approval of the California Public Utilities Commission. As your electric use moves above your Tier 1 Allowance quantity, and crosses into Tier 2 or Tier 3, the price you pay per kWh increases. This marker indicates the highest tier in which you are being charged.
19. Taxes and Fees: Account information that may affect your total charges
State and local governments may place taxes on your energy use.
20. Total electric charges: Total electricity charges, including taxes and fees
The total charges for your electric use, including any applicable utility users’ taxes.
21.Daily Usage Chart: Shows you when you used the most electricity this month *
This daily usage chart visually shows which days you used the most electricity this month and breaks each day’s usage down by time-of-use period. You can also see what percentage of your usage and which charges fall into each time-of-use period. Moreover, the hours for each time-of-use period on your applicable rate plan are also displayed.
22. Service Information: Details about the electric meter at your home
The meter at your home tracks your electricity usage.
23. Additional Messages: Timely information from PG&E *
PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates.