This section describes the service period and confirms the address at which gas is received. Your service agreement ID number is different from your account number. A service agreement documents your particular arrangement with PG&E (including rate plan, billing days, metering information, and other factors) in order to calculate applicable charges. This section also includes your rate plan information, which identifies the type of utility service you receive and how PG&E calculates your bill.
- Understanding your gas charges starts with understanding therms. Therms are the units used to measure your gas use. You are billed based on how much gas, in therms, you use each month.
- The State of California has adopted a policy to encourage energy conservation and residential customers are charged more for gas above a certain baseline level, called your “Tier 1 Allowance,” each month. The Tier 1 Allowance is the amount of energy that is intended to satisfy a substantial portion of the energy needs of the average customer in your area, during that season—for things like heating, water heating, and cooking.
- As your gas use moves above your Tier 1 Allowance quantity, and crosses into Tier 2, the price you pay for per therm increases.
Tiers are set by state law and implemented with the approval of the California Public Utilities Commission. As your gas use moves above your Tier 1 Allowance quantity, and crosses into Tier 2, the price you pay for per Therm increases. This marker indicates the highest tier in which you are being charged.
Both state and local governments may place taxes on your energy use.
The total charges for your gas use, including any applicable utility users’ taxes.
This daily usage chart visually shows which days you used the most gas this month.
The meter at your home tracks your gas usage.
The utility’s cost to buy natural gas and transport it to its local pipeline system. The price usually changes on the first business day of each month.
PG&E uses this space to share timely information, ranging from summer safety tips to regulatory updates.