Medical Baseline Allowance

Get additional quantities of energy at the lowest (baseline) price for residential customers. To qualify for Medical Baseline, a California-licensed physician must certify that a full-time resident in your home has one of these medical conditions:

  • Dependent on life-support equipment while at home*
  • A paraplegic, hemiplegic, quadriplegic or multiple sclerosis patient with special heating and/or cooling needs
  • A scleroderma patient with special heating needs
  • A life-threatening illness or compromised immune system with special heating and/or cooling requirements to sustain the patient's life or prevent deterioration of the patient's medical condition

Medical Baseline/Life Support Contact Preference

Did you receive a letter asking you to provide your method of contact for a planned or unplanned outage? If so, you can now, provide this information online. If you did not receive a letter, but think you should have, please call 1-800-743-5000 for assistance.

For instructions and how to apply for Medical Baseline, download and print the appropriate documents


Use this form if you need to un-enroll from the Medical Baseline/Life Support programs.

*Life-support equipment includes any medical device used to sustain life or relied upon for mobility (as determined by a licensed doctor). Equipment is for home-use only. Equipment used for therapy rather than for life support generally does not qualify for Medical Baseline. Notify PG&E of any full-time resident in your home on life-support equipment so we can place a special code on your account. We use this code to notify customers if service will be interrupted due to planned maintenance, repair, construction or rolling blackouts. We are unable, of course, to provide advance notice of unscheduled power interruptions due to events such as storms, accidents, vandalism or equipment failure.

Contact Us

  • Contact Us

    For general questions, please contact PG&E's Customer Service Center at 1-800-743-5000.

Additional Resources

  • Breathe Easy

    Breathe Easy Solutions™

    PG&E is dedicated to assisting customers through numerous programs and community outreach projects.
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    Service Shut off for Non-Pay
    Learn more about the many steps we take to work with our customers and our "outreach process before disconnect."

    If your life or health would be at risk from a shut off of service, see our Vulnerable Customer Program.

    Third Party Notification
    For a friend or relative who could overlook paying his or her PG&E bill because of illness, financial hardship or other issues.
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    We Connect
    A national program that connects families to programs and services that can help them get ahead.
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