Energy Alerts. Take control of your energy bills

The updated Energy Alerts program helps you stay on top of energy bills by allowing you to set a monthly bill alert amount of your choice. It then sends you an alert when you’re on pace to exceed that amount.

How it works

Log in to your Pacific Gas and Electric account and set your monthly bill alert amount in the way that works best for you.

Here are three ways to set Energy Alerts:
  • To help reduce your energy bill, set an alert amount slightly lower than your normal energy bill.
    For example, set your monthly bill alert amount at 15 percent less than your average bill and receive an alert when you’re on pace to exceed that amount during your billing cycle.
  • To avoid the surprise of a high energy bill, set an alert amount slightly above your average energy bill.
    For example, set your monthly alert amount at 10 percent more than your average bill so that the alert notifies you if your usage is forecast to be higher for the month.
  • To avoid crossing into a higher priced tier for the standard E1 rate plan, set your alert based on your Tier 3 electric price.
    The E1 rate includes a total of four pricing tiers which are based on monthly energy usage. Each tier is associated with a designated usage amount, and once that amount is reached, you move into the next tier with a higher cost of energy. To use Energy Alerts and prevent moving into Tier 4 (the highest priced tier), view additional information found below.

Select your preferred method of receiving alerts.
Choose how to receive your Energy Alerts. The choices are email, text or phone call. You can enter a total of four contacts to receive a notification.

phone, texting, and email icons


Get notified when you're on pace to exceed your monthly bill alert amount.
Energy Alerts can be sent after the first week of your billing cycle and as late as one day before your billing cycle ends. These notifications are triggered if your current energy use is projected to exceed the bill amount you specified. Alerts are sent once during each billing cycle and through your preferred notification channel.

Alerts provide you with the opportunity to adjust your energy usage if needed. Check out these energy-saving tips.

Take control of your energy bills. Enroll in Energy Alerts today.

Enroll Now

You can also stop by your local PG&E office or call 1-866-743-0263 to sign up.

Already Enrolled?

Manage your alerts. Go to My Energy Alerts »

How can I set my Energy Alert to avoid the higher priced tier for PG&E's E1 rate plan? 

Pick an alert amount that will notify you before you enter into Tier 4 pricing. Below is a map of electric amounts by baseline territory. The suggested Energy Alert amount includes an average gas bill of $20. Please adjust the Energy Alert amount if your gas bill is not $20. For example, if you live in San Jose, your Baseline Territory is X. The suggested Energy Alert amount for Non-CARE customers is $150.

baseline territories map

Baseline Territories can also be found on the electric and gas details page of your bill, in the right-hand column.

Non-CARE Tier 3 Usage Price in Dollars

Baseline Territory* Electric bill amount if you use all of your Tier 3 allotment Suggested Energy Alert Amount**
P $180 $200
Q $90 $110
R $200 $220
S $180 $200
T $90 $110
V $110 $130
W $220 $240
X $130 $150
Y $135 $155
Z $80 $100

Prices are rounded and subject to change.

*To find your Baseline Territory, please reference the Baseline Quantities by Territory map above.

** Includes $20 for average gas bill.

CARE Tier 3 Usage Price in Dollars

Baseline Territory* Electric bill amount if you use all of your Tier 3 allotment Suggested Energy Alert Amount**
P $110 $130
Q $55 $75
R $125 $145
S $110 $130
T $55 $75
V $70 $90
W $135 $155
X $80 $100
Y $85 $105
Z $50 $70

Prices are rounded and subject to change.

*To find your Baseline Territory, please reference the Baseline Quantities by Territory map above.

** Includes $20 for average gas bill.



Please note:

  • Eligible customers include single, residential properties that have interval billing. Net Energy Metering (solar), Community Choice Aggregate (CCA) and Direct Access customers are ineligible to enroll in the Energy Alerts program at this time.
  • Customers can enroll and un-enroll from this program at any time.
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