Note: Are you looking for a printable application form? Download and print the application/recertification form (PDF).
Medical Baseline Program overview
The Medical Baseline Program, also known as Medical Baseline Allowance, is an assistance program for residential customers who depend on power for certain medical needs. Learn more in a short video.
Customers interested in the program will find eligibility and application details on this page.
Are you a medical professional?
Learn how you can help spread awareness and encourage enrollment in the program to further support your patients. Please review Frequently Asked Questions for Medical Professionals (PDF) and Medical Practitioner Portal Manual (PDF).
PCIA Phase-Out (Existing Medical Baseline Customers)
Are you a current PG&E Medical Baseline customer served by a Direct Access (DA) and Community Choice Aggregation (CCA) and looking for more information on the Power Charge Indifference Adjustment (PCIA) Exemption Phase-Out for Medical Baseline (MBL)?
Please view this FAQ to learn more about the PCIA Exemption Phase-Out process and schedule: Medical Baseline PCIA frequently asked questions (PDF).
Residential customers enrolled in the Medical Baseline Program and on any tiered rates (e.g., E-1, EM, or E-TOU-C) receive an additional allotment of energy every month at the lowest price available on their rate. This is called the Baseline Allowance.
In the Medical Baseline Program, the additional allotment of energy is approximately 500 kilowatt-hours (kWh) of electricity and/or 25 therms of gas per month depending on the customer’s energy needs as verified by a medical practitioner during certification.
It is important to note that approval of your Medical Baseline Program application requires you to continue paying your monthly PG&E bill. Nonpayment can result in the disconnection of your utility services.
Note: Customers on electric vehicle rates do not receive an additional monthly allotment of energy because these rates do not have a Baseline Allowance. However, depending on when and how much energy you use, one of these rates may still save you more annually.
Medical Baseline customers on the Electric Home (E-ELEC) and E-TOU-D rates may be eligible to receive 12% discount (D-MEDICAL) on their electric charges. Please see the Applicability section of the D-MEDICAL Tariff (PDF) for more information.
In the interest of safety, PG&E may need to turn off power to communities served by electric lines in or running through high fire-threat areas during severe weather. This is called a Public Safety Power Shutoff (PSPS).
Severe weather threats can change quickly. Our goal, dependent on weather, is to send customer alerts at 48 hours, 24 hours and just prior to shutting off power. We will do so through automated calls, texts and emails. Notifications are sent by phone, text and email, based on your contact preferences.
Medical Baseline customers will receive extra notifications as part of this outreach, which may include additional phone calls or a door-bell ring to ensure they're aware and can prepare to stay safe. It is important that Medical Baseline customers acknowledge receipt of a notification by answering the phone and speaking or replying to the text message.
Learn about resources available to support throughout a PSPS
Introduction to the Medical Baseline program
Explore the features and benefits of the Medical Baseline program. Learn how to apply.
More financial help
Discounted phone service
Discounted phone service is based on your income level or program participation. See if you qualify.
Low-cost home internet
You could receive a $30 monthly discount off fast home internet.