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IMPORTANT
Check if you qualify for CARE or FERA in under 2 minutes. Find out if you're eligible.
Ways to check my FERA status
Find out how to check if you're enrolled in FERA, your application or renewal status, and about post-enrollment verification.
FERA eligibility
Find out if you qualify for FERA.
FERA enrollment or renewal
FERA post-enrollment verification (PEV) After enrolling in FERA, you may be randomly selected for PEV.
Get more information about PEV
FERA forms and guides Review and download FERA documents.
Go to FERA forms and guides
FERA frequently asked questions Find answers to your questions about the FERA process.
Go to the FERA FAQs
The Family Electric Rate Assistance (FERA) program helps eligible customers pay their energy bill. Income-qualified customers get an 18 percent monthly discount on electric rates.
Note: FERA and CARE share one application. If you do not qualify for FERA, we will check to see if you qualify for CARE. Learn more about CARE. In addition, other financial assistance resources and support are available.
Submit your application
By applying online
The online form takes only a few minutes to fill out.
- No additional documentation is needed at the time of application.
- Your answers are confidential.
By mail or fax
PG&E CARE/FERA program
P.O. Box 29647
Oakland, CA 94604-9647
Fax: 1-877-302-7563
By email
Email the completed application to CAREandFERA@pge.com.
Write "FERA application" in the subject line. Remember to attach your application to the email.
More resources and support
Energy Savings Assistance (ESA)
Is your house at least five years old? Explore no-cost home energy improvements for income-qualified homes.
Medical Baseline
Do you rely on power for certain medical needs? You could qualify for more energy at the lowest price on your current rate.
Budget Billing
Budget Billing is a free tool that averages your annual energy costs to help you manage your bills.
- Level out monthly payments.
- Offset high seasonal bills.
Low-Cost Home Internet
Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more.
Call 1-844-926-4106 for more information about providers in your area.
Discounted phone service
You may qualify for discounted phone service. California LifeLine is based on your income level or program participation.