©2025 Pacific Gas and Electric Company
IMPORTANT
We're aware that some customers are experiencing technical difficulties with their new online account. We're working to fix these issues. We won't charge late fees or interest. Until issues are resolved, we have paused shutoffs for nonpayment. Our call center is ready to help you complete most transactions that can normally be done online. Call 1-877-660-6789 for assistance. We appreciate your patience.
Pay by phone fees temporarily waived: Have you logged in to pay your bill with your bank account (ACH) at least twice this year? If you're having trouble paying online, you can pay by phone. For payments made by phone from 6/9-6/15, we'll credit your account for the transaction fee within 30 days. Pay by phone: 1-877-704-8470.
Low-income and Medical Baseline assistance
Family Electric Rate Assistance (FERA)
The FERA program offers an 18% discount on your monthly energy bill.
Relief for Energy Assistance through Community Help (REACH)
If you received a disconnection notice, you may qualify for up to $300 toward your past due bill from PG&E’s contribution to REACH.
Match My Payment Program
See if you qualify to have PG&E match your bill payment up to $1,000.
California Alternate Rates for Energy (CARE)
If you meet income guidelines, you could earn a monthly discount of 20% or more on your gas and electric bills.
Medical Baseline Program
Help for residential customers who depend on power for certain medical needs.
Low Income Home Energy Assistance Program (LIHEAP)
You may qualify for up to $1,000 for your past-due bills.
Arrearage Management Plan (AMP)
If you are enrolled in CARE or FERA, you may be eligible for up to $8,000 in debt forgiveness through AMP.
Payment extensions, free home upgrades, and other assistance
Need more time to pay?
Make a payment arrangement today.
- Schedule payment of your current balance over several months, or
- Choose a later date to pay the full amount
Energy Savings Assistance (ESA) program
Save energy and money with free home upgrades.
Vulnerable Customer Status
Is your health or safety at risk if your electric or gas service is disconnected? We’re here to help.
Financial assistance for your business
Economic Development Rate (EDR)
- Enroll your business in an EDR.
- Get 12%, 18% or 25% discounts on most of your electric costs for five years.
Free business energy checkup
Find out where your facility is wasting energy.
Energy management tips
Find no-cost and low-cost tips to improve energy efficiency and save money.
More financial assistance
Low-cost home internet options
Some Internet Service Providers (ISPs) offer discounted broadband plans for eligible customers, based on household income, participation in assistance programs, and more.
Budget Billing
Predictable monthly energy costs help budget your expenses. Budget Billing helps offset peak bills that result from:
- High winter heating
- Summer air conditioning