Demand Response Frequently Asked Questions

What are PG&E Demand Response Programs?

The Demand Response (DR) programs provide incentives and technical assistance for conserving energy during temporary critical times. By enrolling in Demand Response Programs, your business can reduce electricity use and save money during periods of high energy demand.

Who qualifies for demand response?

To qualify for demand response, you must be a PG&E bundled or direct access customer on an eligible rate schedule. Your facility must have an interval meter that PG&E can read remotely. Most DR programs require a minimum demand of at least 200 kW. Some programs allow you to meet the minimum demand requirements by combining service agreements.
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What can I do if I do not yet have an interval meter?

If you are a bundled customer with demands of 200 kW or greater for three consecutive months in the past 12 months, you are eligible to have an interval meter installed at no cost. Some programs, like BIP, provide interval meters at no cost to bundled customers with demands of 100 kW. If you are a direct access customer, you are responsible for the cost of an interval meter. See program tariff for additional details.

Can I sign up for demand response programs online?

Yes. You can sign up for the Demand Bidding Program (E-DBP), the Schedule Load Reduction Program (E-SLRP), or the Base Interruptible Program (E-BIP) using PG&E's online enrollment system. Contact your PG&E representative to sign up for one of these demand response programs.

When you visit the site, have your PG&E bill with you so that you can easily find your account information. Use your PG&E account number to create a user name and password. Your eligible service agreement IDs will link automatically to the user name. Select the IDs you would like to enroll. You can return to the enrollment Web site to check on the status of your application. For more information review the Online Enrollment Manual (PDF, 1.8 MB) (PDF).

How do I monitor my demand response program participation?

DR customers can login to InterAct, PG&E's online system that provides energy usage history, load reporting, and communications about curtailment events.

What if we can't participate in a declared event?

Each demand response program has a distinct set of requirements for load reductions when events are declared. Customers in a voluntary program may not experience any consequences for failing to participate. Customers in programs where participation is mandatory receive financial penalties that may offset any rate savings they receive on non-event days.

How do I get demand response program help?

For questions about our demand response programs and eligibility criteria, visit www.pge.com/demandresponse or contact your local PG&E account representative. If you have difficulties while using our online enrollment site, call 1-800-254-5810, Option 3, between the hours of 9 a.m. and 5 p.m. Pacific Standard Time or send an e-mail to newdemandresponseaccounts@pge.com for next-day reply.

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