Frequently Asked Questions (FAQs)
What's in the outage information site?
Non-residential customers can see real-time information about electric outages affecting accounts they are authorized to view. The information shown includes:
- The cause of the outage, such as a car/pole accident.
- The status of the outage, such as crew en route.
- The estimated time that a Pacific Gas and Electric Company crew will arrive.
- The estimated time that service will be restored.
How do you print the information?
Click on your web browser's print button. Select Landscape mode. This can usually be accomplished by selecting File and Print, and then selecting Options and Landscape. If this doesn't work, refer to your web browser manual.
Where does the information come from?
This information comes from our outage information database.
How often is the information updated?
Information on outages is updated every five minutes. Click on your web browser's refresh button to update your screen.
What should I do if the site says there is no outage but my electricity is out?
If you believe this is an emergency situation, call the 24-hour hotline at 1 (800) 743-5002. If this is not an emergency but you are experiencing an outage for this account, call: 1 (800) PGE-5000.
Can I jump from one account to another without logging in a second time?
Yes, you can go to any other Service Agreement for your business by returning to the Business Tools browser window and clicking on another Service ID number from the List of Services. From the Service ID detail page, click Rate Analysis again and the new Rate analysis will open in the same browser window as your previous analysis.