Gas Pipeline Replacement Program

Commitment to Reliable Natural Gas Service

In the months ahead, PG&E will replace the gas lines in several neighborhoods throughout its service area. In San Francisco, alone, the program will replace approximately 270 miles of pipeline by the end of 2014.

This will include the pipe in the street and the pipe that runs from the street to various buildings and homes. It may also require the relocation of gas meters. We know this process is inconvenient, but we are asking for your cooperation and understanding.

This work is part of our extensive Gas Pipeline Replacement Program to improve gas service to our customers. We are replacing them with modern new piping that is more resistant to corrosion and earth movement. Our goal is to have a more reliable system with less maintenance and lower energy costs. The relocation of some gas meters may be required under current California Public Utilities Commission (CPUC) requirements and or local codes and ordinances, and is based on today's safety considerations.

This project allows PG&E to meet a commitment to our customers to provide safe, reliable service. The Gas Pipeline Replacement Program (GPRP) is by agreement between our company and the CPUC.

The pipe replacement priorities are based on age and pipe leakage history, so the highest priority pipe will be replaced first.

Project Phases

The following are the phases of the project that you can expect to experience.

Phase 1

A PG&E representative will visit you prior to construction. They will discuss the project, review the meter location options and answer your questions. The PG&E representative will require anagreement with the property owner before the work can proceed. We are aware of the impact this project will have on your property so we will work to restore it to your satisfaction.

Phase 2

Once the job is drawn out and the boundaries determined, construction begins. Construction for pipeline projects may take several months to complete. Traffic, street size, weather and soil type are significant factors in determining the time it takes to complete the job. Heavy equipment is necessary to facilitate this work. Noise is a common concern. We will use different equipment and construction techniques, depending on the location of the other underground facilities and soil conditions. It will be necessary to impose temporary parking restrictions in the construction areas. "No Parking" signs will be posted in the affected areas at least 72 hours in advance. This allows the project to flow at a productive rate and construction can be completed in a shorter time frame. This minimizes the inconveniences to your neighborhood.

Our construction crew leaders will work with businesses to learn the impact of traffic concerns. Steel plates are used to temporarily cover excavation and trenches. Construction materials like soil, asphalt and pipe may be left on certain streets to eliminate delivery by extra equipment. We will secure our jobsites every night to restore as much "normalcy" as possible.

Once our main pipelines are installed and tested, we begin to prepare for the service lines. These are the underground pipes that run from the street to your gas meter location. When we schedule your service line replacement, we will make every effort to contact you three to five days prior to the work. An adult representative needs to be present at this time to give us access to the meter location and to relight the pilot lights on any gas appliances once the gas is restored. Usually the "relighting" is done between 2:30 p.m. and 5 p.m.

Phase 3

Once your gas is restored and our initial work is complete, construction moves ahead to the next street. We repeat the process until all the services are replaced.

The streets under repair are left covered with "temporary" asphalt during our initial phase of construction. Once we advance to the next area our paving contractor permanently paves and restores the street and sidewalks to their pre-existing conditions. If any paving is needed inside your property, the paving contractor will make arrangements with you for access.

We know the pipeline replacement program will be disruptive to your neighborhood. We appreciate your patience and cooperation and want you to be satisfied with our work. We will make every effort to minimize your inconvenience and to ensure that we continue to provide the safe, reliable service you've come to expect from PG&E.