Medical Baseline/Life Support Contact Preference

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Starting in 2013, PG&E will be making available an additional means of notification prior to planned and/or unplanned outages. If you would like additional communication outreach beyond that which you have been receiving, please provide the relevant information requested below, indicating your preferred choice of contact preference. You will also continue to receive a letter by mail for planned outages and phone notification for unplanned outages.

You may also call 1-800-743-5000 to indicate your notification preferences.

Customer Information

* indicates required field

Customer Name:*

Account Number*

ID Code:*

Contact Information for Planned Outages

Please enter all of your available contact information, then check all the ways you'd like to be contacted for planned outages. You will be notified if a planned outage is in 6 days or more.

Preferred method(s) of contact:

Phone:

TDD/TTY:

Text/Message:

Email:

Contact Information for Unplanned Outages

Please enter all of your available contact information, then check all the ways you'd like to be contacted for unplanned outages. You will be notified as soon as possible.

Preferred method(s) of contact:

Phone:

TDD/TTY:

Text/Message:

Email:

The 11-digit PG&E account number may be found in the upper left corner on page 1 of the energy statement.

The 8-digit ID code, starting with "MB" in the lower-left corner of the letter insert you received from PG&E. Didn't receive a letter, but think you should have? Call 1-800-743-5000 for assistance.

Enter the phone number of your hearing-assistance device.

You will receive the text message on your mobile phone. Additional charges may apply depending on mobile phone carrier and plans.