Archive: Residential Direct Access Non-Continuous Service
Outdated content: for reference purposes only
In 2013, PG&E transitioned to a new statement format and retired the bill format
shown here. The below format is no longer in use.
14. Customer Service
- Telephone assistance for matters including service requests, general questions and collections. Customer service is available in English, Spanish, Cantonese, Mandarin, Vietnamese and other languages. For languages not listed above, please call 1-800-743-5000 to be directed to customer service in your language.
15. Smarter Energy Line
- A service of Pacific Gas and Electric Company that provides information on energy efficiency education, loans and product rebates for residential customers.
16. Energy Theft Hotline
- A hotline to which you can report customer use of energy without it being registered on the meter(s), a customer's unauthorized use of someone else’s energy service or other meter-tampering or hazardous situations. Information can be reported anonymously.