A NEW pge.com account

Improved security is here

We've added new features to your pge.com account. Now, you have better security, easier password resets and payment options such as Apple Pay. You can also add authorized users to your online account.

 

The first time you sign in, we'll send a code to your phone and a link to your email. These additional steps enhance the security of your account. Once you sign in, we'll transfer your existing:

  • Recurring payments
  • Bank or credit card information
  • Billing notification preferences

 

If you're unable to sign in, you'll have two options

Option 1: Register online as a new user

  1. Register as a new user by entering your account number.
  2. Set up your recurring payments.
  3. Add your credit card or bank account information.
  4. Set up your billing notifications.

important notice Note: We'll cancel any duplicate payments and notification enrollments for you.

 

Option 2: Call us

Call us at 1-877-660-6789. We'll help you sign into your upgraded account. This process will transfer recurring payments, bank or credit card information, and billing notification preferences.

 

The upgrade may take a bit longer for some customers

Due to the improved security, additional steps may be required for customers who:

  • Have been sharing a username or email
  • Have multiple usernames for the same account
  • Manage more than one account
  • Are not the primary account holder or an authorized user
Are you one of these customers? Don't worry. 

To upgrade your account, we've created a new account readiness guide to help you.

 

We're here to help

Our Help Center is updated with the most common scenarios and questions about the transfer process and new features. 

Visit the Your Account section of our Help Center.

 

Frequently asked questions

Website and security upgrades

Updating your contact information

Sign-in and registration issues

Manage account access

I want to add a user to my online account. How does that work?

 

Residential

The person who first set up service with PG&E is the primary account holder. Once they've signed into their upgraded account online, the primary account holder can invite other people to be authorized users.

Read the residential FAQ

 

Businesses

Employees who are authorized users can sign in to manage their accounts online. They can also give access to other employees or third parties. 

Read the business FAQ

 

Third parties

An authorized user of the business can invite a third party to create their own online account. Third parties can’t be given full access—only high access or read-only access.

Read the third-party FAQ

 

Learn more about manage account access in our new account readiness guide.