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We've added new features to your pge.com account. Now, you have better security, easier password resets and payment options such as Apple Pay. You can also add authorized users to your online account.
The first time you sign in, we'll send a code to your phone and a link to your email. These additional steps enhance the security of your account. Once you sign in, we'll transfer your existing:
- Recurring payments
- Bank or credit card information
- Billing notification preferences
If you're unable to sign in, you'll have two options
Option 1: Register online as a new user
- Register as a new user by entering your account number.
- Set up your recurring payments.
- Add your credit card or bank account information.
- Set up your billing notifications.
Note: We'll cancel any duplicate payments and notification enrollments for you.
Option 2: Call us
Call us at 1-877-660-6789. We'll help you sign into your upgraded account. This process will transfer recurring payments, bank or credit card information, and billing notification preferences.
The upgrade may take a bit longer for some customers
Due to the improved security, additional steps may be required for customers who:
- Have been sharing a username or email
- Have multiple usernames for the same account
- Manage more than one account
- Are not the primary account holder or an authorized user
Are you one of these customers? Don't worry.
To upgrade your account, we've created a new account readiness guide to help you.
We're here to help
Our Help Center is updated with the most common scenarios and questions about the transfer process and new features.
Visit the Your Account section of our Help Center.
Frequently asked questions
Website and security upgrades
New features include improved security, easier password resets, more payment options and "manage account access."
Manage account access allows customers to add one or more people to help manage their residential or business account. No more shared passwords. The new user will have their own sign-in and one of three levels of access to your account.
For most customers, the upgrade process will be easy. All you’ll have to do is:
- Enter your username and password.
- Get a code sent to your phone.
- Select a link to confirm your new account.
That’s it! All of your existing recurring payments, credit card and bank info and notifications will be transferred over.
For some customers, transferring your account may take a bit longer if:
- You've been sharing a username or email
- You have multiple usernames for the same account
- You manage more than one business
- You are not the primary account holder or an authorized user
Are you one of these customers? Check our new account readiness guide.
When you sign into pge.com, we use your contact information to confirm your identity. This makes your account more secure. PG&E doesn't sell your personal information.
For more information, visit the Privacy Center.
PG&E uses different email addresses, but most end with pge.com. For example, you might see:
- @pge.com
- @em.pge.com
- @em1.pge.com
- @myacct.pge.com
- @notifications.pge.com
Yes. However, we must confirm your identity. To do this, you must have access to your email and phone so we can send you a multi-factor authentication (MFA) security code.
This account update includes a new, more secure sign-in that confirms your identity in a two-step process. Receiving an MFA security code is the first of two steps. This is called multi-factor authentication or MFA.
No. This is just a technology upgrade.
When you sign into your account, you must prove that you are who you say you are. That's called "authentication." For many years, this was done with a username and password. With MFA, you need a second method, or factor. The second factor is a code sent to your email or phone.
If we don't have your correct phone number and email, we can't send you the MFA code. You'll have to call us at 1-877-660-6789 to reinstate your account.
It makes your account safer. MFA helps us verify that the person signing into the account is the authorized user.
If we don't have the correct phone number and email for you, we can't send you the MFA code. You'll have to call us at 1-877-660-6789 to reinstate your account.
No. A phone number will be required the first time you sign in. After that, you’ll only be prompted to use MFA:
- If you haven't signed in for more than 90 days
- If you sign in from a new device or browser
- If you clear your browser cache
- Every six months—even if you sign in frequently
- A mobile phone that can receive an SMS text
- A landline that can receive a phone call
- A web phone (example Google phone or Talkatone)
Note: Main switchboard or 1-800 numbers won't work.
- Up to five people can use the same MFA phone number for a residential account.
- Up to 20 authorized users can use the same MFA phone number for a business account.
Updating your contact information
You may experience issues if you use a distribution list like everyone@pge.com and multiple people use the same username and password to sign in.
- Only one person can use the distribution list email address to register.
- Anyone given access after an online account has been set up using the distribution list email address must be able to receive an MFA security code.
- The verification email will go to the distribution list, but the MFA security code will go to the phone number linked to the account.
We recommend that all users have their own credentials. One person at the company can register and give access to the others using the "add a person" link.
To confirm your email address and phone number, visit your account profile at pge.com/myalerts.
If you made changes online and want to confirm they were saved, sign out and sign back in again.
No. As part of the security upgrade, an authorized user must invite you to the new pge.com account. Read our FAQ for third parties.
- One or more of your accounts may be missing an authorized user, email or phone.
- We show customers the popup every 60 days to check their contact information.
- You updated one account, but information is missing for others.
- Use the dropdown account selector on either the My Account dashboard or the Preferences pages to repeat the process until all your accounts have been reviewed. You can also call us.
If you're missing information, a popup will alert you when you sign into pge.com.
To check more than one account, use the dropdown account selector on either the My Account dashboard or the Preferences pages. Repeat the process until all your accounts have been reviewed.
Your phone number is being used for one or more of your PG&E alerts. Before you can delete the number from your account:
- Visit pge.com/myalerts.
- Scroll down to Alert Settings.
- Set the alert to "off.” If the option is available, delete the phone number from the alert.
- Select "Save Changes.”
- Return to Contact Information.
- Delete the phone number from your account.
Sign-in and registration issues
Your pge.com account has been locked because it's missing information required to keep the new website secure. You won't be able to sign in until you call us.
Call 1-877-660-6789 and press "8" at any time.
- Sign into your account at: pge.com/myalerts.
- Confirm the following are correct:
- Phone number
Additional steps may be required for customers who:
- Have been sharing a username or email
- Have multiple usernames for the same account
- Manage more than one account
- Are not the primary account holder or an authorized user
Are you one of these customers? Don’t worry. We've created a new account readiness guide to help you.
Manage account access
I want to add a user to my online account. How does that work?
Residential
The person who first set up service with PG&E is the primary account holder. Once they've signed into their upgraded account online, the primary account holder can invite other people to be authorized users.
Businesses
Employees who are authorized users can sign in to manage their accounts online. They can also give access to other employees or third parties.
Third parties
An authorized user of the business can invite a third party to create their own online account. Third parties can’t be given full access—only high access or read-only access.
Learn more about manage account access in our new account readiness guide.
©2025 Pacific Gas and Electric Company
©2025 Pacific Gas and Electric Company