PG&E gas service technicians are available to safely turn off or relight your appliance pilot lights.
- The service is available to any of our single-family or multifamily residence gas customers
- Appointments can be scheduled and managed online
IMPORTANT
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Get help with your gas pilot lights
Making a pilot light appointment online is easy.
Step 1: Sign in to Your Account or choose one-time access as a visitor
- If you choose one time access, you’ll need to provide either your PG&E account number or your last name and ZIP code, and the last four digits of your Social Security Number. Get one-time access.
Step 2: Select the type of appliance that needs gas pilot light service
Under "Service Description," select your appliance from the dropdown list. If you need pilot light service for more than one appliance, choose "Multiple Appliance Services."
Note: If you need your gas turned on and pilot light relit after having your house fumigated, please call 1-800-743-5000 instead to schedule an appointment.
Step 3: Select an appointment time and date
Someone 18 years or older will need to be at home for the appointment and you’ll need to provide their contact number.
Step 4: Review your appointment request and submit
Confirm that all the information is correct. Select "Back" to make edits to your appointment. Select "Submit" when you're ready.
Sign in to Your Account and go to Manage Appointments.
Select “Reschedule” or “Cancel” at the bottom of your Appointment Details and follow the steps.
Here's an example of where you'd find those options:
Don't have an online account?
Take care of tasks quickly and easily online. Use your account number and your phone number or the last four digits of your Social Security number to create an account.
More about PG&E services
Get one-time access
Access a limited set of PG&E account tasks, including making a payment or scheduling an appointment online.
Mobile home park bill services
Mobile home park owners with PG&E-owned master meters can sign up for our Bill Calculation Service.
Find assistive services
Get assistance for deaf, hard of hearing, visually impaired customers and customers who have a speech disability.
©2025 Pacific Gas and Electric Company
©2025 Pacific Gas and Electric Company