IMPORTANT

We're aware that some customers are experiencing technical difficulties with their new online account. We're working to fix these issues. We won't charge late fees or interest. Until issues are resolved, we have paused shutoffs for nonpayment. Our call center is ready to help you complete most transactions that can normally be done online. Call 1-877-660-6789 for assistance. We appreciate your patience.

View common issues

Pay by phone fees temporarily waived: Have you logged in to pay your bill with your bank account (ACH) at least twice this year? If you're having trouble paying online, you can pay by phone. For payments made by phone from 6/9-6/15, we'll credit your account for the transaction fee within 30 days. Pay by phone: 1-877-704-8470.  

1-877-660-6789
1-877-660-6789

Privacy Center

PG&E privacy policies and information

Disclosure

Pacific Gas & Electric Company website terms of use

Disclosure

PG&E's privacy policy

Learn how we protect personal information that we collect and use about you. 

Review our privacy policy

Notice of Accessing, Collecting, Storing, Using and Disclosing Energy Usage Information

Learn how we protect your energy usage data. 

Explore energy usage data

Employee privacy notice

Find out which categories of personal information we collect, use and share about our:

  • Employees
  • Job applicants
  • Contractors
Employee privacy notice

California Consumer Privacy Act (CCPA)

Learn about your rights under the CCPA, including the:

  • Right to Know
  • Right to Delete
  • Right to Opt-Out of Sale
  • Right to Correct
  • Right to Limit
  • Right to Non-Discrimination
Learn more about the CCPA

More on privacy

Social media policy

Review PG&E's social media policies and guidelines.

Go to the social media policy

Digital communications policy

How we plan to interact with you through voice, text messages, emails and more

Go to the digital communications policy