Report a concern
Are you interested in reporting a concern? Do you want to track a concern you reported? Or view concerns made by others? Follow these instructions to use the Report It app:
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
Help keep communities safe
We work hard every day to keep our communities safe. We use drones, helicopters, cameras and more to enhance our efforts. And now, our customers can help us keep our system safe. The PG&E Report It mobile app is a valuable part of our safety toolkit. With PG&E Report It, you can send us photos of possible safety issues with our electric system to help us keep your community safer.
Note: The Report It mobile app is only available in English. To report safety issues in another language, call 1-800-743-5000.
Use the PG&E Report It app to:
- Learn about the types of issues to report
- Submit photos to our safety team
- Find submissions made by others
- Get notified when your submission is in review
- See PG&E’s findings
Don't have the app yet?
- Types of concerns to report
- Learn how to use the app
- Your reports in action
- Frequently asked questions
Use the app to report your concerns about:
Trees or vines that are by a powerline and are:
- Overhanging
- Dead or dying
- Causing strain or abrasion to equipment
- Within 4’ of electrical conductor
Powerline poles that are:
- Leaning more than 10%
- Burned
- Cracked
- Decayed/rotten
- Vandalized
Powerlines that are:
- Frayed
- Low or sagging
- Buzzing
- Experiencing an object caught on the line
Electrical equipment that is:
- Leaking
- Buzzing or making a loud noise
- Severely corroded
Call us for concerns that need immediate attention
Some concerns may require immediate attention and should not be reported through the app. If you encounter the following, please call 1-800-743-5000:
- Mylar® balloon caught in a powerline
- Broken power pole
- Broken cross arm on pole
- Open site enclosure
- Exposed electrical wires
- Issues with gas equipment
How to tell the difference between lines
If you see a pole with three sets of wires, the top two are powerlines. The lowest line is a communications line. Communications lines are owned by vendors like AT&T and Comcast. Any issues with these lines should be reported to the appropriate vendor.
More safety resources
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