We are committed to completing this work as soon and safely as possible. Weather and other safety concerns may impact our schedule. We will coordinate directly with the property owner about this work.

For questions about wood management for other vegetation programs, please call 1-877-660-6789.

If I'm still living on my property after the fire, should I be receiving bills?
Yes. Homes or businesses that became unserviceable or destroyed in the Camp Fire had billing automatically discontinued, but all other homes and businesses should continue to receive bills. If you have questions about your account, call us at 1-877-660-6789.

Will I be charged late fees if I cannot pay my bill?
Financial stress is one of many concerns affecting Butte County residents impacted by the Camp Fire. We are here to help you and ease stress by taking care of financial concerns related to your utility service. Call us at 1-877-660-6789.

Will I lose my discounts (e.g., CARE, FERA discounts)?
If you are immediately moving your service to a new property you can have your CARE and FERA discounts transferred to the new address. If your account is stopped for more than 90 days, you may need to reapply at the new residence.

What is temporary power?
Temporary power is provided on a short-term basis where service will be for a limited duration. Customers must convert their temporary power to permanent power once their building project is complete.

How do I apply for temporary power?
Apply online at "Your Projects." You will be assigned a dedicated PG&E Service Planning Representative (SPR). Or, submit your application by calling us at 1-877-743-7782, Monday-Friday, 7 a.m. to 6 p.m. Make sure to mark your application as impacted by a major natural disaster so that it is routed to the Community Rebuild Team.

How do I apply for permanent power or gas?
A new application submission for permanent service will be required and is available online at "Your Projects" or by calling 1-877-743-7782. A dedicated Service Planning Representative (SRP) will contact you within 24 hours of receiving your application to assist with the temporary-to-permanent service request.

PG&E cannot restore permanent gas or electric services to damaged structures until they have been repaired or rebuilt, and the county or city building inspector or representative has approved PG&E to reestablish service.

What is the timing for establishing new service?
PG&E will offer expedited service to process your application and establish service. A dedicated Service Planning Representative (SPR) will contact you within 24 hours once your application is received if you mark your application as impacted by a major natural disaster. Apply online at "Your Projects" or by calling 1-877-743-7782.

How much does temporary power cost?
PG&E will waive the temporary service fees. However, you will be responsible for the cost to hire a contractor or licensed electrician to purchase and install, or self-install, your customer-owned temporary pole and panel. The County or Town may also charge permit fees.

Who is responsible for setting the pole for temporary power?
A licensed contractor, electrician or the PG&E customer. To learn more about our requirements and policies, visit the Greenbook Manual.

Can PG&E set a temporary service on a pole to serve my recreational vehicle or trailer and construction site while I rebuild?
Beyond the meter and main panel, your licensed electrician should be able to provide you with the necessary configuration to power both your recreation vehicle or trailer and construction site. Please note that a Town or County permit is required before PG&E is able to establish temporary power service, and the Town or County may have requirements for property owners before allowing a recreational vehicle or trailer to be located at the site.

What should I do before I begin rebuilding?
Before you begin the cleanup of your property and construction of a new building, keep in mind these important safety reminders:

• Call before you dig: Be sure to call 811 at least two business days before you or a contractor start any digging project. This is a free service. PG&E and other utilities will come out and mark any underground utilities.
• Be alert: Slow down in areas where roadway construction or tree work is taking place.

Also remember to apply for PG&E service as soon as you obtain a permit from the Town or County to avoid delays in service.

Is any financial support available for my new home?
PG&E is offering financial incentives to help customers build high-performance homes and businesses that use less energy. Customers participating in the Advanced Energy Rebuild initiative will receive incentives for adopting building practices now that will become required for all new construction in 2020. The intention of the initiative is to help customers build comfortable, efficient homes while reducing their future energy bills.

Advanced Energy Rebuild is available for customers who lost a building in a recent major wildfire, like the Carr or Camp fires. To be eligible for the program, a customer must pull a permit in 2019. Learn more at Advanced Energy Rebuild. You may also email rebuild@pge.com to ask questions or request to speak to an initiative staff member.

Why are energy efficiency incentives only available this year?
Customers participating in the Advanced Energy Rebuild initiative will receive incentives to adopt building practices now that will become required for all new construction in 2020. Funding for the program is from public service program surcharges on utility bills that are designed to increase conservation and energy efficiency in California. After the January 2020 change in California’s building code, the program no longer qualifies as an energy efficiency program eligible for public funds because the building improvements are no longer voluntary.

Are the AER incentives available for all-electric manufactured homes?
Funding for the Advanced Energy Rebuild (AER) program is from public service program surcharges on utility bills that are designed to increase conservation and energy efficiency in California. The incentives are based off energy modeling of homes that are regulated through the California Energy Commission under the Title 24 Building Code. Manufactured homes are regulated by the Federal government and are thus not eligible for this funding.

What do the P1, P2 and NC markings on trees mean?
PG&E crews are in the process or marking and cutting down trees that could potentially pose a hazard. A marking of "P1" indicates that the tree presents an immediate risk, either to nearby power lines or to the work area being used to repair lines. PG&E has cleared all P1 trees. A marking of "P2" indicates that the tree is damaged or diseased and could fall into nearby power lines, but does not pose an immediate risk. These trees will be addressed before the 2019 fire season. A marking of "NC" indicates that the tree will be removed to re-construct our facilities.

The markings on my tree aren’t green or yellow. Are you cutting these trees too?
PG&E is only using green or yellow markings on trees as part of this program. The marking may be from state and local government agencies that are also marking and cutting trees for safety reasons. To determine which agency marked your tree, please call CAL OES, Butte County or Town of Paradise.

When will my wood be removed?
We are committed to helping communities impacted by the Camp Fire by addressing potential safety hazards and assisting with rebuilding efforts. PG&E will clear all P2 trees by the beginning of fire season and clear all eligible wood debris by the end of May.

I believe you missed an eligible tree. Can you come and investigate?
If you have any questions related tree work or wood removal contact 1-877-660-6789 and a representative will contact you to discuss any questions you may have and will conduct a field visit if needed.

What about trees on my property that are not near PG&E facilities?
If you have any questions regarding the cleanup efforts, we suggest you call CAL OES at 1-530-399-0434, email them at debrisquestions@caloes.ca.gov, or visit a Town of Paradise Drop-In Open House. Visit Butte County Recovers for more information.

What should I do if I believe a PG&E contractor damaged my property while in the process of removing trees or wood debris?
If you feel you have sustained a loss for which you believe PG&E may be responsible, you may submit a claim. Learn about the claims policy and process.

• The Town of Paradise and surrounding areas affected by the Camp Fire will be the largest rebuilding effort in our service area since the 1906 San Francisco earthquake.
• We created a shareholder-funded $105 million Wildfire Assistance Fund intended to aid those displaced by the 2017 Northern California wildfires and the 2018 Camp Fire, specifically those who are either uninsured or need assistance with alternative living expenses or other urgent needs.
• PG&E has also committed to undergrounding electric distribution lines in the Town of Paradise and some other areas in the Camp Fire footprint. 
• To date, PG&E has invested more than $100M in the electric and gas rebuild in the Paradise region.
• Within the Camp Fire footprint, PG&E's Butte County Rebuild has (all numbers are for 2019 and 2020):
  • Completed temporary overhead miles of power lines to date: 23
  • Completed underground miles of power lines to date: 7
  • Completed 30 miles of trenching to support the underground electric project
  • New underground gas and electric services for two mobile home parks complete for a total of: 59 spaces
  • Temporary power services complete: 1,018
  • Permanent power services complete to rebuilt homes and businesses: 350
  • Hazardous trees removed: 94,000
• We have a dedicated Rebuild Team of more than 400 employees and an officer steering committee to help us navigate and adjust resources and needs to get the job done safely and efficiently, and we are actively assisting customers with their rebuild efforts by helping them through the service planning process as it is new for many customers.
• We are offering enhanced incentives to customers who rebuild with energy efficiency measures, adopt solar or go all-electric. In January, PG&E's Advanced Energy Rebuild initiative program was extended into 2020 for customers who obtain building permits this year to replace a home lost in a recent major wildfire like the Carr or Camp fires. Customers can receive up to $12,500 in rebuild incentives by adopting energy-efficient construction practices in homes rebuilt after a wildfire – even if the home is built elsewhere in PG&E's service area.

PG&E has made significant safety improvements and is continuing to invest in infrastructure and technology to mitigate the risk of wildfire in its service territory:

Enhanced inspections

• In 2019, completed enhanced and accelerated inspections of more than 700,000 transmission, distribution and substation assets of its electric infrastructure in high fire-threat areas
• Repaired or made safe all of the highest-priority conditions found during inspections of its transmission, distribution and substation assets

Improving situational awareness

• Weather stations – 630 deployed as of 3/5/2020, another 400 by 9/1/2020
• Cameras – 146 high-definition cameras deployed, another 200 by the end of 2020
• Satellite data –NOAA satellite data being added into PG&E’s detection and alert system
• Wildfire Safety Operations Center – upgraded center operates 24/7 to monitor fire threats

Hardening electric system and improving readiness

• 171 line miles hardened in 2019; targeting 241 line miles in 2020
• Undergrounding – selected, strategic undergrounding of distribution where key lengths of line serving isolated communities pass through high fire risk areas   
• Sectionalization – installed 298 sectionalizing devices in 2019; targeting 592 in 2020.
• System automation – continue to enable Supervisory Control and Data Acquisition (SCADA) devices and reclosers to prevent reenergization after a fault; testing Rapid Earth Fault Current Limiter (REFCL) technology to automatically reclose electrical current in a downed wire

Conducting enhanced vegetation management (EVM)

• 2,498 line miles cleared using enhanced procedures to meet important State standards on clearances; targeting 1,800 distribution line miles in 2020 (400 completed)
• Transmission-level inspection and VM on 5,500 line-miles in high fire threat districts (HFTDs) every year, plus other areas as needed; Distribution-level VM every year for minimum 4’ radial clearance.
• Right-of-way expansion, particularly for 60-70 kV transmission lines, should remove more lines from PSPS risk and improve aerial inspection ability for PSPS service restoration.
• Distribution EVM occurring over next 10 year: removal of dead and diseased trees and more aggressive trimming (12’ radius at time of trim plus overhanging branches) as feasible.

Reducing impact of PSPS

• Reducing scope / duration / frequency – targeting to have any 2020 PSPS events affect ~⅓ fewer customers than a comparable event would have in 2019
• Improving restoration – additional helicopters; fixed-wing aircraft with infrared technology to allow for nighttime inspections; improving restoration goal by 50%, to 12 daylight hours
• Community Resource Centers – activated 111 safe, energized locations for customers to receive basic resources and information in 2019; targeting 171 sites in 2020
• Microgrids / Distributed Generation (DG) – at peak level, safely deployed approximately 41MW of backup power support to 26 critical sites across 12 counties, and safely sectionalized and energized over 4,800 customers using temporary distributed generation microgrids during 2019 PSPS events; for 2020 PSPS events, making ready dozens of substations to use temporary or existing local generation as needed during 2020 PSPS events to keep these areas energized even when the transmission sources to the substations have to be shut down. PG&E is also moving quickly to reserve additional mobile generators for use in the 2020 fire season for these substations, for other temporary microgrids, and as back-up generation for customers that are critical for societal continuity

• PG&E has previously reached settlements with all wildfire victims' groups valued at approximately $25.5 billion, including:
  • A $1 billion settlement with cities, counties, and other public entities, of which over $500 million will go to Butte County entities;
  • An approximately $13.5 billion settlement resolving claims by individual victims relating to the 2015 Butte Fire, 2017 Northern California Wildfires (including the 2017 Tubbs Fire), and the 2018 Camp Fire; and
  • An $11 billion agreement with insurance companies and other entities that paid claims by individuals and businesses related to the wildfires.
• PG&E has also reached agreements with the Federal Emergency Management Agency and California's Office of Emergency Services as well as other California State agencies to reduce those agencies' claims and maximize the amount of settlement funds for victims.
• All settlements are subject to Bankruptcy Court approval and will be paid upon PG&E's emergence from Chapter 11.

• PG&E's Plan of Reorganization does not raise customer rates and in fact returns over $900M in interest savings to customers. At the same time PG&E's Plan assumes all pension obligations, other employee obligations, and collective bargaining agreements with labor unions, and all power purchase agreements and community choice aggregation servicing agreements.
• PG&E's Plan of Reorganization for emergence from Chapter 11 also includes significant commitments designed to enhance safety, reliability and accountability.
• PG&E most recently revised its plan in January to add a number of significant changes, including:
  • New Boards of Directors of PG&E Corporation and Pacific Gas and Electric Company, with a number of current directors leaving after the company exits Chapter 11 and new directors joining so that the Boards will have the necessary expertise and skills to oversee the company post-emergence;
    • The Board will be selected with the assistance of independent search firms and use of a director skills matrix that focuses on the qualities the company will need as it emerges
  • Developing a plan to regionalize the company's operations and its infrastructure to enhance the company's focus on local communities and customers;
  • Further strengthening PG&E's corporate governance by appointing an independent safety advisor after the term of the court-appointed Federal Monitor expires;
  • Establishing a newly expanded role of Chief Risk Officer who will report directly to the PG&E Corporation CEO and have oversight of risks associated with PG&E's operations;
  • Establishing a newly expanded role of Chief Safety Officer who will report directly to the PG&E Corporation CEO and have oversight of PG&E's strategy to further improve public and workforce safety;
  • Forming an Independent Safety Oversight Committee (ISOC) with non-PG&E employees to provide independent review of the company's operations, including safety and regulatory compliance, safety leadership, and operational performance;
  • Committing to enhanced safety metrics and stricter regulatory oversight with escalating enforcement mechanisms; and
  • Reforming executive compensation to further tie it to safety performance.

• PG&E's Plan is on track to be confirmed by the Bankruptcy Court in advance of the June 30, 2020 statutory deadline under AB 1054 for participation in California's go-forward wildfire fund.
• The Plan remains subject to approval by the California Public Utilities Commission and the Bankruptcy Court.
• The Commission recently held public hearings and is anticipated to issue its determination regarding the Plan's compliance with Assembly Bill 1054 in the coming months.
• The Bankruptcy Court is scheduled to hold a confirmation hearing on PG&E's Plan on May 27, 2020, following a vote solicitation process for relevant parties that will take place in the coming weeks.
• The Governor has indicated his support for the Plan.

• PGE-01 (PDF, 383 KB)
• PGE-01-C (PDF, 14 KB)
• PGE-02 (PDF, 316 KB)
• PGE-03 (PDF, 895 KB)
• PGE-03-A (PDF, 637 KB)
• PGE-04 (PDF, 561 KB)
• PGE-05 (PDF, 3.6 MB)
• PGE-05-C (PDF, 15 KB)
• PGE-06 (PDF, 346 KB)
• PGE-07 (PDF, 178 KB)
• PGE-08 (PDF, 221 KB)
• PGE-09 (PDF, 273 KB)
• PGE-10 (PDF, 169 KB)
• PGE-11 (PDF, 150 KB)
• PGE-12 (PDF, 49 KB)
• PGE-13 (PDF, 52 KB)
• PGE-14 (PDF, 2.1 MB)
• PGE-15 (PDF, 3.5 MB)
• PGE-15-A (PDF, 111 KB)
• PGE-16 (PDF, 46 KB)
• PGE-17 (PDF, 267 KB)
• PGE-18 (PDF, 386 KB)
• PGE-19 (PDF, 123 KB)
• PGE-20 (PDF, 2.0 MB)
• PGE-21 (PDF, 489 KB)
• PGE-22 (PDF, 506 KB)
• PGE-26 (PDF, 118 KB)
• PGE-27 (PDF, 670 KB)
• PGE-29 (PDF, 1.2 MB)
• PGE-30 (PDF, 205 KB)
• PGE-34 (PDF, 126 KB)
• PGE-35 (PDF, 17 KB)
• PGE-36 (PDF, 6 KB)
• PGE-36 (XLSX, 22 KB)
• PGE-39 (PDF, 183 KB)
• PGE-43 (PDF, 2.0 MB)
• PGE-44 (PDF, 838 KB)
• PGE-44-E (XLSX, 29 KB)
• PGE-46 (PDF, 123 KB)
• PGE-47 (PDF, 38 KB)
• PGE-47-1 (XLSX, 164 KB)
• PGE-47-2 (XLSX, 166 KB)
• PGE-47-3 (XLSX, 164 KB)
• PGE-47-4 (XLSX, 167 KB)
• PGE-47-5 (XLSX, 167 KB)
• PGE-47-6 (XLSX, 153 KB)
• PGE-48 (PDF, 116 KB)
• PGE-49 (PDF, 73 KB)
• PGE-50 (PDF, 760 KB)
• PGE-50-A (PDF, 673 KB)
• PGE-51 (PDF, 682 KB)
• PGE-51-A (PDF, 671 KB)
• PGE-52 (PDF, 3.0 MB)
• PGE-53 (PDF, 842 KB)
• PGE-54 (PDF, 36 KB)
• PGE-55 (PDF, 209 KB)
• PGE-55-A (PDF, 284 KB)
• PGE-56 (PDF, 8 KB)
• PGE-56 (XLSX, 12.0 MB)
• PGE-57 (PDF, 57 KB)
• PGE-58 (PDF, 44 KB)
• PGE-59 (PDF, 81 KB)
• PGE-60 (PDF, 39 KB)
• PGE-61 (PDF, 8 KB)
• PGE-61 (XLSX, 52 MB)
• PGE-62 (PDF, 639 KB)
• PGE-63 (PDF, 17 KB)
• PGE-64 (PDF, 39 KB)
• PGE-65 (PDF, 54 KB)
• PGE-65-E (XLSX, 149.0 MB)
• PGE-70 (PDF, 27 KB)
• PGE-71-C (PDF, 104 KB)
• PGE-72 (PDF, 505 KB)
• PGE-73 (PDF, 224 KB)
• PGE-74 (PDF, 32 KB)
• PGE-76 (PDF, 4.5 MB)
• PGE-77 (PDF, 49 KB)
• PGE-78 (PDF, 12 KB)
• PGE-79 (PDF, 18 KB)
• PGE-80 (PDF, 134 KB)
• PGE-81 (PDF, 2.0 MB)

• AECA-01 (PDF, 141 KB)

• A4NR-01 (PDF, 505 KB)
• A4NR-01-C (PDF, 81 KB)
• A4NR-02 (PDF, 149 KB)
• A4NR-03 (PDF, 164 KB)
• A4NR-04 (PDF, 214 KB)
• A4NR-05 (PDF, 57 KB)
• A4NR-06-C (PDF, 133 KB)

• CLECA-01 (PDF, 2.7 MB)
• CLECA-01-C (PDF, 93 KB)

• CCSF-07 (PDF, 168 KB)
• CCSF-12 (PDF, 79 KB)
• CCSF-13 (PDF, 7.8 MB)

• CUE-01 (PDF, 667 KB)

• EPUC-01 (PDF, 175 KB)
• EPUC-02 (PDF, 329 KB)
• EPUC-03 (PDF, 96 KB)
• EPUC-04 (PDF, 253 KB)
• EPUC-05 (PDF, 55 KB)
• EPUC-06 (PDF, 144 KB)

• CALPA-01 (PDF, 388 KB)

• TURN-01 (PDF, 3.2 MB)
• TURN-01-C (PDF, 189 KB)
• TURN-02 (PDF, 977 KB)
• TURN-02-C (PDF, 88 KB)
• TURN-05 (PDF, 114 KB)
• TURN-06 (PDF, 378 KB)
• TURN-07 (PDF, 3.7 MB)
• TURN-08 (PDF, 191 KB)
• TURN-09 (PDF, 1.5 MB)
• TURN-10 (PDF, 2.1 MB)
• TURN-11 (PDF, 72 KB)
• TURN-12 (PDF, 291 KB)
• TURN-13 (PDF, 133 KB)
• TURN-14 (PDF, 439 KB)
• TURN-15 (PDF, 408 KB)
• TURN-16-C (PDF, 55 KB)
• TURN-17 (PDF, 170 KB)
• TURN-18 (PDF, 528 KB)
• TURN-19 (PDF, 180 KB)
• TURN-20 (PDF, 82 KB)
• TURN-21 (PDF, 235 KB)
• TURN-22 (PDF, 103 KB)
• TURN-23 (PDF, 140 KB)
• TURN-24 (PDF, 214 KB)
• TURN-25 (PDF, 455 KB)
• TURN-26 (PDF, 1.4 MB)
• TURN-27 (PDF, 1.4 MB)
• TURN-28 (PDF, 13.0 MB)
• TURN-29 (PDF, 214 KB)
• TURN-30 (PDF, 834 KB)
• TURN-31 (PDF, 927 KB)
• TURN-32 (PDF, 495 KB)
• TURN-33 (PDF, 350 KB)
• TURN-34 (PDF, 1.3 MB)
• TURN-35 (PDF, 139 KB)
• TURN-36 (PDF, 216 KB)
• TURN-38 (PDF, 185 KB)
• TURN-41 (PDF, 370 KB)
• TURN-42 (PDF, 327 KB)
• TURN-43 (PDF, 201 KB)

• WTF-01 (PDF, 6.4 MB)
• WTF-02 (PDF, 172 KB)
• WTF-04 (PDF, 9 KB)
• WTF-07 (PDF, 417 KB)