Since the start of the devastating Northern California wildfires on Oct. 8, our primary focus has been—and continues to be—the life safety and well-being of the customers and communities that have been affected. We have worked safely and diligently to restore power and gas to nearly every customer able to receive it.
At the outset of the wildfires, PG&E activated emergency centers with base camps for our crews in Napa, Sonoma, Mendocino and Lake counties. These base camps have served as staging sites from which we have assessed damage and restored outages. Our crews have worked around the clock at the camps to return power and gas service—and a sense of normalcy—to our communities.
While some of these base camps start to ramp down, customers and the general public will continue to see an enhanced PG&E presence in these areas for some time as we work to help these communities start to rebuild.
Since the fires began, about 359,000 PG&E customers have lost electric power. 99% of these outages have now been restored, with 100% restoration expected in very short order.
We have now visited nearly all of the gas customers awaiting service, who can receive service, but in most of the remaining cases we’ve been unable to gain access to their meters or gas valves to restore their service. We will continue to work to restore gas service to these customers as contact is made and access is granted by the customers.
Gas restoration is complete for customers who were available to provide access for PG&E's technicians. If you return to your property and do not have gas service, please call PG&E at 1-800-743-5000. We will work to relight your service as quickly as possible.
PG&E will work with customers affected by the wildfires by providing payment and credit arrangements as necessary, supporting rebuilding with a dedicated Service Planning & Design team, managing wood debris and more.
PG&E Disaster Billing and Credit Policy
In activating this policy in response to the October 2017 Northern California Wildfires, PG&E has taken the following action to assist affected customers and communities:
In order to support low-income customers affected by the October 2017 Northern California Wildfires, PG&E has taken the following actions:
Service Planning & Design
PG&E has set up a dedicated team within our Service Planning & Design department to work directly with customers impacted by the wildfires.
Wildfire Wood Management Program
To support communities recovering from the wildfires, PG&E is offering its customers assistance in cutting down and hauling away larger wood from their property at no cost.
No-Cost Installation and Removal of Temporary Electric Service
If you have questions
We understand that billing is the last thing on our customers’ minds when they’re dealing with disasters. We are here to answer your questions. We are committed to work closely with our customers to help file claims and recover losses during this time.
To stop service, make payment arrangements, file claims or if you have questions about your bill please call us at 1-800-743-5000.