IMPORTANT
Your new pge.com account is almost here! We’re adding easier password resets, improved security and more. Make sure we have your current phone number and email address so you don’t get locked out. Don't get locked out!
Error: Field cannot left blank.
Error: Invalid entry. Do not use equal signs [=] or colons [:].
Error: Field cannot left blank.
Error: Invalid entry. Do not use equal signs [=] or colons [:].
If you smell natural gas or suspect an emergency, leave the area now and call 9-1-1.
If you see downed powerlines, stay away. Don’t exit your car or home. Call 9-1-1. Then call PG&E at 1-800-743-5000.
24-hour Customer Service Line: 1-877-660-6789
24-hour Power Outage Information Line: 1-800-PGE-5002 (1-800-743-5002)
- Possible gas leak
- Downed powerline
- Other emergencies
Signs of a possible gas leak
- Sulfur-like smell or rotten egg smell
- Hissing, whistling or roaring sounds
- Damaged connections to gas appliances
- Dead or dying vegetation, in otherwise moist areas, over or near pipeline areas
- Unusual soil movement or bubbling water
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.
What to do if you see a downed powerline
- Stay away from all downed powerlines.
- Powerlines are not insulated like power cords. Don't touch downed powerlines or any other electrical equipment.
- Always assume a powerline is live.
- Don't touch anything or anyone in contact with a downed powerline.
- Keep children and pets away from a downed powerline.
- Don't drive over a downed powerline.
Leave the area immediately. Call 9-1-1. Then call PG&E at 1-877-660-6789.
Emergency planning
Explore information on preparing for unexpected events.
Download a family emergency plan
Visit slocounty,ca,gov to create a family plan.
More ways to report an issue
Report energy theft
Stealing energy is a crime. It also creates deadly fire and safety hazards.
©2025 Pacific Gas and Electric Company
©2025 Pacific Gas and Electric Company