About the wildfires in Northern California


Latest Updates

Local Assistance Centers / Evacuation Centers

Safety Tips When Returning Home

Billing for Affected Customers

Gas Quick Links


Gas Restoration and Relight Process

Gas Restoration updates for your neighborhood

Electric Quick Links


Report & View Electric Outages

Electric Restoration Process


PGECommitment.com

  • We launched www.pgecommitment.com, a dedicated website about PG&E's response and recovery work for the Northern California wildfires.


Last updated October 20, 2017, at 10 a.m.
Our primary focus is the life safety and well-being of the customers and communities affected by the devastating Northern California wildfires, and we are working diligently to get their electric and gas service restored to their immediate needs.


PG&E has activated emergency centers with base camps for its crews in Napa, Sonoma, Mendocino and Lake counties. We are assessing damage and restoring customers’ gas and electric service. Our crews are working around the clock.


In an effort to protect the safety of our customers, crews and communities, PG&E crews are taking strategic steps to stop the flow of gas in areas impacted by the fires.


Since the fires began on Sunday, October 8 about 359,000 PG&E customers have lost electric power. Power remains out for 3,600 customers. We are working to restore about 1,100 customers today; we expect to have service restored to an additional 800 customers by Sunday; and about 1,700 of these customers are in areas where access is restricted due to challenging terrain or pending CAL FIRE approval to enter the area.


As of 7 a.m. on Friday, October 20, PG&E restored service to 38,000 gas customers, or approximately 93 percent of those who can be restored. Of the roughly 2,900 remaining customers who can receive service, we’ve visited nearly 2,500 of them but have been unable to gain access to restore their service. We will work to restore all of the remaining customers as contact is made and access is granted by the customers.



Electric Restoration Process


Once crews have been given safe access to enter an area by CAL FIRE, PG&E crews begin the electric assess, repair and restoration process. Once safe, the first step is damage assessment, which typically takes 12 to 24 hours to complete. PG&E workers will be on site to make the area safe by isolating electrical hazards. The next steps are equipment repairs and coordinated restoration. Based on needed repairs and time to complete work, an estimated time for restoration is established and communicated to customers. Before safely re-energizing homes and businesses, PG&E will inspect adjacent facilities and ensure locations are safe to receive power. Where it is safe to do so, and access is permitted and approved by relevant agencies, restoring service will typically take 24-48 hours depending on the extent of damage and complexity of the work. Repopulation decisions to areas or neighborhoods are made by local law enforcement.



STEPS FOR SAFELY RESTORING SERVICE TO A DAMAGED STRUCTURE (PDF, 200 KB)



Gas Restoration and Relight Process


In order to restore gas service, gas crews must conduct a thorough assessment of damaged infrastructure and on-site inspections at each customer home and business. Having access to customers’ meters is critical to the gas restoration process. In order to restore service safely and as quickly as possible, PG&E crews will need access to homes and businesses and may need to work with customers to enter properties. Every gas meter must be inspected and gas crews must ensure that no gas is flowing on the customer's property. Turning gas off at every meter is a necessary first step. Following that process, all active gas lines must be cleared of residual gas. Once gas has been cleared and it is safe to do so, gas service will be returned to the lines. After that, Gas Service Representatives will visit customer homes and businesses to restore service and relight pilot lights.


  • Customers who are able to return home and do not have gas service should call PG&E at 1-800-743-5000 to schedule a relight.
  • As reminder, PG&E employees always carry their identification and are always willing to show it to you. Customers should always ask to see valid identification before allowing anyone claiming to be a PG&E representative inside their home. If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1-800-743-5000 to verify PG&E's presence in the community.
  • Mutual-aid crews from So Cal Gas and San Diego Gas and Electric are arriving to support gas-restoration efforts.
  • All personnel from So Cal Gas and SDG&E are trained gas service professionals and will provide the same level of safe and expert service as a PG&E gas service representative.
  • Customers can expect So Cal Gas and SDG&E employees to wear So Cal Gas or SDG&E logo uniforms, drive So Cal Gas or SDG&E logo vehicles with PG&E placards or decals, and will be expected to present a badge that identifies them as a qualified PG&E worker.

Estimated Time of Gas Restoration

The maps and information below are current estimates of when gas service will be restored at customers’ home and work locations. Click on the area, then the zone to find out when we expect to restore gas service.


Important reminders:

 

  • In order to restore service, Gas Service Representatives will visit customer homes and businesses to relight pilot lights. We appreciate your patience during this process, and we understand your urgency in relighting. As your safety is our top priority, we ask that you please not attempt to relight pilot lights yourself. For your safety, let PG&E do this for you.
  • Please be present at your home or business to provide access for our gas service representative to your homes or business. They will not enter a premise unless a customer is present to provide access.
  • Our crews are working around the clock with CAL FIRE to ensure areas are safe to access and to restore service and relight pilot lights.
  • As we work through the restoration process, we pressure test and safety check the gas system several times. When individuals attempt to relight their own service, this results in a delay for all customers who are out of service.
  • If you have already relighted your own gas service, please call 1-800-743-5000 so that we can provide a safety check.
  • If you return home and do not have gas service, please call PG&E at 1-800-743-5000 to schedule a relight.
Learn more about gas safety



Local Assistance Centers

PG&E staff are available to answer your questions at the following local assistance centers:

  • Napa County
    Napa Valley Corporate Dr, Bldg A
  • Sonoma County
    470 Mendocino Ave, Santa Rosa
    17000 Arnold Dr, Sonoma
  • Yuba County
    915 8th St, Marysville
  • Lake County
    3245 Bowers Ave, Clearlake
  • Mendocino County
    1000 Hensley Creek Rd, Ukiah

Evacuation Centers

Customers needing to evacuate the area are encouraged to locate shelter through the Red Cross Shelter Finder. Currently, the shelters PG&E has confirmed via the Red Cross are located by county as follows. PLEASE NOTE: The status of shelter locations and availability can change rapidly, so we recommend you contact the shelter before arrival.

  • Butte County
    Church of Nazarene: 2234 Monte Vista Ave, Oroville
  • Calaveras County
    West Point Community Center: 22283 Hwy 26, West Point
    West Point Community Covenant Church: 22264 Hwy 26, West Point
  • Lake County
    Lakeport Community 7th Day Adventist Church: 1111 Park Way, Lakeport
    Twin Pine Casino: 22223 CA-29, Middletown
  • Marin County
    Lawson's Landing: 137 Marine View Drive, Dillon Beach
    Marin Event Center: 10 Ave of the Flags, San Rafael
    Marin County Fairground: 10 Ave. of the Flags, San Rafael
    Marconi Conference Center: 18500 State Route 1, Marshall
    Quest Church: 1461 S. Novato Blvd., Novato
    San Geronimo Valley Community Center: 6350 Sir Francis Drake, San Geronimo
    Terra Linda High School: 320 Nova Albion Way, San Rafael
  • Mendocino County
    Hopland Sho-Ka-Wah Casino: 13101 Nokomis Rd., Hopland
    Ukiah High School: 1000 Low Gap Rd, Ukiah
    Willits High School: 299 N Main St, Willits
  • Napa County 
    American Canyon High School: 3000 Newell, American Canyon
    Crosswalk Community Church: 2590 First Street, Napa
    Napa County Fairgrounds: 1435 N. Oak Street, Calistoga
    Napa Valley College: 2277 Napa-Vallejo Highway, Napa
  • Nevada County
    First Baptist Church: 1866 Ridge Rd, Grass Valley
    Twin Cities Church: 11726 Rough and Ready Hwy, Grass Valley
  • Solano County
    Allan Witt Center: 1741 West Texas St, Fairfield
    Fairfield High School: 205 E Atlantic Ave., Fairfield
    Solano Community Center: 4000 Suisan Valley Rd, Fairfield
  • Sonoma County
    Analy High School: 6950 Analy Ave., Sepastopol
    Burton Recreation Center: 7421 Burton, Rohnert Park
    Casa Grande High School: 333 Casa Grande Road, Petaluma
    Church of Christ: 370 Sonoma Mountain Pkwy, Petaluma
    Civic Center Huerta Gymnasium: 9291 Old Redwood Hwy, Windsor
    Cloverdale Citrus Fairgrounds: 1 Citrus Fair Dr, Cloverdale
    Community Church: 1000 Gravenstein Hwy, Sepastopol
    Cook Middle School: 2480 Sebastopol Rd., Sonoma
    Elsie Allen High School: 599 Bellevue Ave, Santa Rosa
    Faith Community Church: 7352 Boris Ct., Rohnert Park
    Finley Community Center: 2060 W College Ave., Santa Rosa
    Hessel Church: 5060 Hessel  Ave, Sebastopol
    New Life Church: 1310 Clegg, Petaluma
    Petaluma Community Center: 320 N. McDowell Blvd., Petaluma
    Petaluma Veterans Building: 1094 Petaluma Blvd., Petaluma
    Sonoma Fairgrounds: 1350 Bennett Valley Rd, Santa Rosa
    St. Stephen’s Church: 500 Robinson Rd., Sebastopol
    Technology Middle School: 7165 Burton Ave., Rohnert Park
    Veterans Memorial: 126 1st St W, Sonoma
    Victory Outreach Church: 4042 Sebastopol, Santa Rosa
    Windsor High School: 8695 Windsor Rd., Windsor
  • Yuba County
    Yuba-Sutter Fairgrounds: 422 Franklin Ave, Yuba City


Billing for Affected Customers

PG&E will work with customers affected by the wildfires by providing payment and credit arrangements as necessary.


If your home was:

  • Destroyed in the wildfires, you will be billed only through October 7, 2017, the day before wildfires started.
  • Preserved from the fire, your bill will be released to you as soon as possible.
  • Within the wildfire-affected areas, you may request extended payment arrangements.

What is a fire-affected area?

  • Fire-affected areas include up to a quarter mile outside the fire perimeter as determined by Cal Fire.
  • As fires become contained, PG&E uses information from our field employees, state and federal agencies, and SmartMeter™ network to determine which addresses have been affected by the wildfires.

If you have questions

We understand that billing is the last thing on our customers’ minds when they’re dealing with disasters. We are here to answer your questions. We are committed to work closely with our customers to help file claims and recover losses during this time.


To stop service, make payment arrangements, file claims or if you have questions about your bill please call us at 1-800-743-5000.