One-time access

One-time access provides access to a limited set of services, including making a payment online. 

No username or password is required. However, you will be asked to provide other information, such as:

• Your last name
• Your ZIP code
• The last four digits of your Social Security number
• Your meter number

We recommend you create an online account for access to all account features. If you don't want to log in, use one-time access to:

• Make payments
• Manage your rate plan
• Start service

View and pay your bill (a $1.35 transaction fee applies. Updates coming May 19*)

• Get help paying your bill:
  • Extend your due date with a payment arrangement
  • Sign up for financial assistance programs such as California Alternate Rates for Energy (CARE) and Family Electric Rate Assistance (FERA)

Update your contact information or set the following preferences:

• Outage alerts
• Energy alerts
• Payment arrangement reminders
• Service visit reminders

Manage your electric rate plan:

• Review a side-by-side cost comparison of all eligible rate plans
• Pick the electric rate plan best for you

Use one-time access

*Note: Effective 5/19/25, you will see new transaction fees for using a bank account, credit or debit card payment. Your new fee will be:

• For residential customers using a bank account, consumer/personal credit card or any debit card: $1.50.
• For business customers using a bank account, consumer/personal credit card or any debit card: $6.95.
• If you use a commercial credit card, the surcharge will be 1.95% of the payment amount.

These features require signing into your account with a username and password:

• View past billing and payment history
• Set up recurring payments
• Track or analyze your usage

You must also sign into your account to set up certain preferences, such as paperless billing, billing alerts and scheduled-payment alerts.