Natural gas vehicle (NGV) account application

 Report a problem or safety concern: If you identify an emergency, leave the area immediately and call 911. For all station issues or non life-threatening emergencies, lease use the emergency phone onsite or call 1-855-871-5491.

How to open a NGV account with PG&E

PG&E owns and operates a number of publicly accessible fueling stations throughout California. To fuel at a PG&E station, you’ll need to open a Natural Gas Vehicle Fueling Card account. Credit/Debit/Cash not accepted by PG&E. 

Step 1: Download and complete documents for application

Download and complete the Compressed Natural Gas Fueling Agreement and Certificate of inspection. Find a certified inspector through CSA Group.

Step 2: Submit application online

Upload the completed forms online at New Customer NGV Fueling Application.

Step 3: Application is processed

Once we receive your completed documents, we will set up a billing account and create your card(s). The process takes about two weeks to establish an account and requires a current cylinder inspection and face to face training with PG&E. Call 1-800-684-4648, option 4, for details.

Step 4: Account and card setup

While your application is being processed, a Customer Service Specialist will schedule an appointment to meet with you, or whomever you designate, at one of our stations for fuel training.

If you have any questions about the application process or would like to obtain these documents by email or U.S. Mail, please call our Natural Gas Support Team: 1-800-684-4648, option 4.

Mailing address

PG&E-NGV Customer Service
4180 Duluth Ave
Rocklin, CA 95765

Need help or information?

Contact our Compressed Natural Gas Customer Service team by sending an email to NGVinfo@pge.com, fax 916-258-8726 or by calling 1-800-684-4648, option 4.