A NEW pge.com account

Yes. However, we must confirm your identity. To do this, you must have access to your email and phone so we can send you security codes. For most customers, the signup should be simple. For those that have multiple usernames for each account, the process may take more time while we do a one-time verification.

No. A phone number will be required the first time you log in. After that, you will only be asked to use MFA:

• If too much time passes between logins
• If you log in from a new device or browser or
• If you clear your browser cache

 Note: If you're using a browser with extra security controls like Firefox or Brave, you may need to use MFA every time you log in. Some browsers prevent us from saving your information.

Yes. However, you will have to enter it again.

No. This is just the result of a technology upgrade.

PG&E uses different email addresses, but most end with pge.com. For example, you might see: 

• @pge.com 
• @em.pge.com
• @em1.pge.com

If we have the incorrect phone number in the system:

• You will lose access to your online account.
• You will have to call us to have your online account reinstated.
• You will also not be able to transfer any existing recurring payments, credit or bank account information or notification settings to the new site. If you register as a new user, you may have duplicate recurring payments or notifications.
• You will lose access to your online account information and settings. You will have to call to change them.
• If you register as a new user, you will have to set up your account again.

Yes.

To confirm your email address and phone number, sign in. If you haven’t updated your contact information in the past 60 days, you should see a popup where you can make updates.

If you don't receive a popup, confirm your contact information at pge.com/myalerts.

When you log into your online account, you must prove that you are who you say you are. That's called "authentication." For many years, this was done with only a username and password. With MFA, you need a second method, or factor. Second factors include email, text or phone.

If we don't have your phone number and email, you could lose the ability to sign in and will have to call us to reinstate your account.

We are shifting from older technology to a new, more modern platform. You will only need to create a new login once for this new platform.

To confirm your email address and phone number, sign in. If you haven’t updated your contact information in the past 60 days, you should see a popup where you can make updates.

If you don't receive a popup, confirm your contact information at pge.com/myalerts.

Yes. We have a new feature that allows you to give access to other authorized users. They can have the same access you have—or view-only access. Invite your spouse or partner to do anything you can, including stopping or starting service, or give view-only access to a child or roommate.

When you log in, we can send you a text message to verify it is truly you trying to access your account. In the future, this feature could be added to other options—like speaking with a call center agent.

You must have a phone number and email address on file to use your online account. If we don't have your phone number and email:

• You will lose access to your online account.
• You will have to call us to have your online account reinstated.
• You will also not be able to transfer any existing recurring payments, credit or bank account information or notification settings to the new site. If you register as a new user, you may have duplicate recurring payments or alerts.
• You will lose access to your online account information and settings. You will have to call to change them.
• If you register as a new user, you will have to set up your account again.

We are working to make your account safer. MFA helps us verify that the person signing into the account is the authorized user.

If we don't have your correct phone number and email, you will lose the ability to sign in and will have to call us.

Phone numbers and emails change over time, but sometimes people forget to update us.  If we don't have your phone number and email, you could lose the ability to sign in using our secure multi-factor authentication (MFA) login. You will have to call us to regain access.

The emails may not reflect recent onsite activity. Log in to double check.

We are shifting from older technology to a new, more modern platform.

For most customers, the registration should be simple. Just confirm your information. For customers with multiple usernames for each account, registration may take more time. The new site requires each account to have one main username. As a result, accounts with multiple usernames require a one-time cleanup.

Your phone number is being used for one or more of your PG&E alerts. Before you can delete the number from your account, you must go to Alert Settings and remove the number from any alert where it’s included. To do so, follow these steps:

1. Visit pge.com/myalerts.
2. Scroll down to Alert Settings. If any alert includes the number you'd like to delete, set the alert to "off" or delete the phone number from the alert if that option is available). Select "Save Changes."
3. Return to Contact Information. Delete the phone number from your account.

No. You must also update your email address in the Contact Information section.

No. You must also update your email address in the Profile section.