A NEW pge.com account is coming soon!

• If you have just one account and have been completing the popup each time it appears on screen, you should be up to date. We serve the popup every 60 days to make sure your contact information is still correct.  
• If you have multiple accounts and have only been completing the popup or updating the first screen when you go to your preferences, you have only updated contact information for that one account. You need to use the dropdown account selector on either the dashboard or the preferences pages to repeat the process until all your accounts have been reviewed.

Yes. However, we must confirm your identity. To do this, you must have access to your email and phone so we can send you security codes. For most customers, the signup should be simple. For those that have multiple usernames for each account, the process may take more time while we do a one-time verification.

No. A phone number will be required the first time you log in. After that, you will only be asked to use MFA:

• If too much time passes between logins
• If you log in from a new device or browser or
• If you clear your browser cache

Read frequently asked questions about PG&E's MFA.

 Note: If you're using a browser with extra security controls like Firefox or Brave, you may need to use MFA every time you log in. Some browsers prevent us from saving your information.

Yes. However, you will have to enter it again.

No. This is just the result of a technology upgrade.

PG&E uses different email addresses, but most end with pge.com. For example, you might see: 

• @pge.com 
• @em.pge.com
• @em1.pge.com

If we have the incorrect phone number in the system:

• You will get locked out of your online account.
• You will have to call us to have your online account reinstated.
• You will also not be able to transfer any existing recurring payments, credit or bank account information or notification settings to the new site. If you register as a new user, you may have duplicate recurring payments or notifications.
• You will lose access to your online account information and settings. You will have to call to change them.
• If you register as a new user, you will have to set up your account again.

When you log into pge.com, we use your contact information to confirm your identity. This makes your account more secure.

PG&E does not sell your personal information. For more information, visit the Privacy Center.

Yes.

To confirm your email address and phone number, visit your account profile at: pge.com/myalerts.

When you log into your online account, you must prove that you are who you say you are. That's called "authentication." For many years, this was done with only a username and password. With MFA, you need a second method, or factor. Second factors include email, text or phone.

If we don't have your phone number and email, you could lose the ability to sign in and will have to call us to reinstate your account.

Read frequently asked questions about PG&E's MFA.

We are shifting from older technology to a new, more modern platform. You will only need to create a new login once for this new platform.

To confirm your email address and phone number, view your account profile.

Yes. Our new manage account access feature allows you to give access to other authorized users. You will be able to choose the permission level for anyone you invite. Invite your spouse or partner to do anything you can, including stopping or starting service, or give read-only access to a child or roommate.

When you log in, we can send you a text message to verify it is truly you trying to access your account. In the future, this feature could be added to other options—like speaking with a call center agent.

You must have a phone number and email address on file to use your online account. If we don't have your phone number and email:

• You will get locked out of your online account.
• You will have to call us to have your online account reinstated.
• You will also not be able to transfer any existing recurring payments, credit or bank account information or notification settings to the new site. If you register as a new user, you may have duplicate recurring payments or alerts.
• You will lose access to your online account information and settings. You will have to call to change them.
• If you register as a new user, you will have to set up your account again.

We are working to make your account safer. MFA helps us verify that the person signing into the account is the authorized user.

If we don't have your correct phone number and email, you will lose the ability to sign in and will have to call us.

Read frequently asked questions about PG&E's MFA.

Phone numbers and emails change over time, but sometimes people forget to update us. If we don't have your phone number and email, you could lose the ability to sign in using our secure multi-factor authentication (MFA) login. You will have to call us to regain access.

Read frequently asked questions about PG&E's MFA.

The emails may not reflect recent onsite activity. Log in to double check.

We are shifting from older technology to a new, more modern platform.

For most customers, the registration should be simple. Just confirm your information. For customers with multiple usernames for each account, registration may take more time. The new site requires each account to have one main username. As a result, accounts with multiple usernames require a one-time cleanup.

Your phone number is being used for one or more of your PG&E alerts. Before you can delete the number from your account, you must go to Alert Settings and remove the number from any alert where it’s included. To do so, follow these steps:

1. Visit pge.com/myalerts.
2. Scroll down to Alert Settings. If any alert includes the number you'd like to delete, set the alert to "off" or delete the phone number from the alert if that option is available). Select "Save Changes."
3. Return to Contact Information. Delete the phone number from your account.

No. You must also update your email address in the Contact Information section. The email address used should be the same in both places.

No. You must also update your email address in the Profile section.

• If you have just one account and have been completing the popup each time it appears on screen, you should be up to date. We serve the popup every 60 days to make sure your contact information is still correct.  
• If you have multiple accounts and have only been completing the popup or updating the first screen when you go to your preferences, you have only updated contact information for that one account. You need to use the dropdown account selector on either the dashboard or the preferences pages to repeat the process until all your accounts have been reviewed.

Yes. If the employee's name, email and phone number are listed on the online account, they will be able to re-register on the new site. 

For example, a name cannot be "Accounts Payable" or the name of the company. It must be the first name and last name of a person. The email needs to be correct and the user must have access to the email account. The phone number must be able to accept a phone call or a text message directly. Main switchboards and toll-free numbers will not work. 

There are a few ways this could work:

1. The employee who oversees the corporate account can invite the new employee online by providing their name, email and phone number. The new employee will receive an email invitation.
2. The new employee can call PG&E and provide authentication criteria to be added to the business account. After being added to the business account, the employee can register online. 

The person who oversees the corporate account can invite the third party online by providing a name, email and phone number. The third party will receive an email invitation to create their own online account. 

No. As part of the security upgrade, the account owner should first register on the new site. Then they can go online to invite you to have your own online login. Once you have your own online login you don’t have to share credentials and you can manage your own preferences. 

No. As part of the security upgrade, the account owner should register on the new site first. Then they can go online to invite you to have your own online login. Once you have your own online login you don’t have to share credentials and you can manage your own preferences. 

The account owner should register on the new site first. Once they are registered, the account owner can invite you to have your own online login so that you don’t have to share credentials and you can manage your own preferences. 

The account owner can grant access to as many accounts and as many contacts as they want. The online tool requires the access to be added one at a time. If the customer of record has more than 15 billing accounts or contacts to invite and they don’t want to add them one by one, have them contact their assigned PG&E account manager.

Anyone with a previously authorized LOA will continue to be able to call in. However, they will not be able to login to pge.com until the new site goes live and the account owner goes online to invite the third part to be an authorized user.