Kev Ceeb Tom Xwm Txheej Kub Ceev

Kev nyab xeeb ntawm roj nkev

Txo qhov uas yuav muaj tej nkev sib tsoo

ícono de aviso importante Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.

lub cim (icon) ceeb toom txog xwm txheej kub ntxhov ceev  Yog hais tias koj hnov tsw roj nkev (gas) thas mab xaj los sis xoom xaim tias muaj ib qho xwm txheej kub ntxhov ceev, cia li tawm ntawm qhov chaw ntawd tam sim no thiab hu rau 9-1-1. 

lub cim (icon) ceeb toom txog xwm txheej kub ntxhov ceev  Yog hais tias koj pom muaj cov xaim hluav taws xob uas poob, txav kom deb. Tsis txhob tawm ntawm koj lub tsheb vaub kib los sis lub tsev. Hu rau 9-1-1. Tas ntawd ces hu rau PG&E ntawm 1-877-660-6789.

 

24-teev Customer Service Line: 1-877-660-6789

24-teev fais fab tuag kab: 1-800-PGE-5002 (1-800-743-5002)

Cov lus qhia ntsig txog kev nyab xeeb ntawm roj nkev

 

Kev ruaj ntseg yog peb qhov tseem ceeb tshaj plaws. Ua raws li cov tswv yim no kom koj tus kheej thiab koj tsev neeg muaj kev ruaj ntseg zoo.

  • Tsis txhob siv ib flashlight, match los yog taws tswm ciab nrhiav roj leaks, thiab yeej tsis tig hluav taws xob switches rau los yog tawm yog hais tias koj xav tias ib roj leak.
  • Tsis txhob muab cov ntaub ntawv xws li mops, brooms, khaub ncaws thiab ntawv xov xwm nyob ze koj cov dej kub, furnace, oven, ntau yam los yog tej nkev appliance.
  • Tsis txhob cia cov khoom siv xws li pleev xim, daws tau thiab roj av nyob rau hauv tib chav tsev raws li koj cov dej kub, furnace, oven, ntau yam los yog tej nkev appliance.
  • Tshuag koj chav ua noj nrog ib hluav taws extinguisher.
  • Yog hais tias ib tug tsav teeb tawm, kaw tawm cov roj ntawm lub appliance roj shutoff valve. Tos tsib feeb cia roj disperse ua ntej sim relight lub appliance tsav teeb.
  • Khaws ib daim ntawv kho mob los yog crescent wrench los yog lwm yam zoo sib xws nyob ze koj lub ntsiab shutoff valve ces koj tsis tau mus nrhiav ib zaug ntawm kev kub ntxhov.

Koj yuav tig tau cov roj thaum muaj xwm ceev thaum muaj xwm ceev raws li ob peb cov txheej txheem yooj yim.

 

Nrhiav thiab kaw tawm roj kev pab

Kom txhob muaj cov roj rau hauv ib lub tsev thaum muaj xwm ceev, tig koj cov roj tawm ntawm qhov kev pab shut-off valve.

PG& E installs roj shut-off valves ntawm tag nrho cov nkev meter qhov chaw.

Ua raws li cov kauj ruam no:

 

  1. Nrhiav lub ntsiab roj shutoff valve.
    Koj lub ntsiab roj shutoff valve yog feem ntau nyob ze koj cov roj meter. Cov chaw feem ntau yog nyob rau sab los yog pem lub taub hau ib lub tsev, ib txee nyob rau hauv ib lub tsev los yog ib txee meter sab nraum lub tsev.
  2. Muaj ib tug wrench tes.
    Khaws ib daim ntawv 12-rau 15-nti adjustable kav los yog crescent-hom wrench los yog lwm yam cuab yeej nyob ze koj lub ntsiab shutoff valve ces koj tsis tau mus nrhiav ib zaug ntawm kev kub ntxhov.
  3. Muab lub valve ib lub quarter tig.
    Lub valve kaw thaum lub tang (ib feem ntawm cov valve koj muab lub wrench rau) yog crosswise (perpendicular) rau cov yeeb nkab.

Yog hais tias koj cov roj yog teeb txawv ntawm ib piav thiab koj xav paub seb yuav tig koj cov roj, thov hu rau peb.

 

Tswj koj cov shut-off ntaus ntawv

Tej lub nroog thiab lub nroog cov kev cai yuav tsum tau nruab nrab ntawm roj shut-off li. Qhov nruab nrab no tej zaum yuav muaj xws li cov roj shut-off valves thiab/los yog av qeeg txhua-actuated roj shut-off valves. Cov kev cai yuav sib txawv, tiam sis feem ntau thov kom lub tsev tshiab siv, tseem ceeb alterations thiab ntxiv rau cov vaj tse uas twb muaj lawm.

Xyuas koj lub nroog los yog lub county qhov chaw ua hauj lwm saib puas muaj kev cai nyob rau cheeb tsam koj nyob.

  • PG& crews yuav tau nce mus saib tau zog. Txhua roj meter yuav tsum tau soj ntsuam thiab cov nkev crews yuav tsum xyuas kom meej tias tsis muaj roj yog ntws rau cov neeg muas zaub. Xa roj tawm ntawm txhua meter yog ib kauj ruam tsim nyog thawj kauj ruam.
  • Tom qab ntawd, tag nrho cov kab roj yuav tsum tau cleared ntawm cov roj residual.
  • Thaum roj muaj tau cleared thiab nws muaj kev ruaj ntseg ua li ntawd, roj kev pab yuav rov qab mus rau cov kab.
  • Tom qab ntawd, gas Service cov neeg sawv cev yuav xyuas cov neeg muas zaub thiab cov lag luam los restore qhov kev pab thiab relight pilot teeb.
  • Lub restoration ntawm cov nkev kev pab yuav tsum tau ob peb kauj ruam kev ruaj ntseg thiab crews ua hauj lwm los restore cov kev pab zoo thiab sai sai.
  • Raws li nco ntsoov, PG&E cov neeg ua hauj lwm ib txwm nqa lawv cov ntaub ntawv thiab yeej kam qhia rau koj. Cov neeg siv hluav taws xob yuav tsum nco ntsoov nug kom pom daim npav cim thawj uas tseem siv tau ua ntej tso cai rau ib tug neeg twg uas thov tias yog tus sawv cev ntawm PG&E los nkag rau hauv koj lub tsev. Yog hais tias ib tug neeg thov kev pab kom muaj ib tug neeg ua hauj lwm PG&E muaj ntaub ntawv thiab koj tseem xav seeb, thov hu rau peb kom paub tseeb tias PG&E muaj nyob rau hauv lub zej zog.

Nws tseem ceeb heev uas yuav tau paub tias khoom siv hauv koj lub tsev khiav ntawm roj. Cov khoom siv feem ntau yog stove saum toj kawg nkaus, ovens, dej kub thiab furnaces.

Pilot teeb

 

  • Ntau cov khoom siv thiab cov cua sov sov muaj ib tug me me, continuously hlawv taws kub--tus tsav teeb—uas ignites lub ntsiab burner. Ib co qauv tshiab muaj electronic igniters.
  • Yog hais tias tus tsav teeb yog tawm, kaw cov roj tawm ntawm lub appliance roj shutoff valve. Ib txwm tos tsib feeb cia roj disperse ua ntej sim relight ib appliance tsav teeb.
  • Ua raws li tus appliance manufacturer cov lus qhia los relight ib tsav teeb. Feem ntau, yooj yim relight cov lus qhia nyob rau hauv lub ntsiab burner compartment qhov rooj. Yog hais tias koj tsis tau relight tus tsav koj tus kheej, hu PG&E los yog lwm cov kev pab cuam rau kev pab.

Roj appliance shutoff valves

 

  • Lub xeev california yuav tsum tau pom zoo rau tag nrho cov roj shut-off valves thiab av qeeg txhua-actuated roj shut-off valves siv nyob rau hauv lub xeev. Ib daim ntawv uas pom zoo valves muaj. Mus ntsib DSA roj Shut-off Valves Certification Program.
  • Yog hais tias ib tug neeg installs ib ntws roj shut-off valve los yog av qeeg txhua-actuated roj shut-off valve, cov valve yuav tsum tau certified los ntawm lub xeev California. Ib daim ntawv tso cai plumbing yuav tsum ntsia nws raws li tus manufacturer cov lus qhia. Peb tsis nruab nrab los yog kev pab seismic-actuated los yog ntau tshaj roj shut-off valves. Peb tsis pom zoo rau cov lag luam rau plahaum.
  • Tshaj ntws roj shut-off valves thiab av qeeg txhua-actuated roj shut-off valves yuav tsum tau ntsia rau lub tsev roj houseline piping. No pipeline yog cov roj pipe uas connects koj cov khoom siv rau cov roj meter downstream ntawm lub chaw tso dej ntawm tus me nyuam. Nws nyob tom qab lub PG&E roj shut-off valve, siab regulator, meter thiab cov kev pab tee. Tsis muaj attachments los yog sib txuas lus ntawm txhua yam yog pub rau lub chaw tso dej ua ntej qhov taw tes uas cov tee connects rau lub gasline piping. Tom qab plahaum, cov valve yuav tsum tsis obstruct tej roj haujlwm los yog PG&E kev pab nyob ib ncig ntawm piping, roj shut-off valves, roj meters thiab roj siab regulating khoom.
  • Feem ntau cov khoom siv roj muaj ib roj shutoff valve nyob ze lub appliance uas cia koj tig tawm cov roj rau ntawd appliance xwb. Tej zaum, xa tawm cov roj ntawm lub appliance shutoff valve yuav suffice yog hais tias muaj ib tug roj leak los yog cov appliance yuav tsum tau hloov los yog muab kev pab. Koj yuav tsum muaj ib tug appliance roj shutoff valve ntsia ntawm txhua roj appliance kom koj yuav tig tawm cov roj rau ntawd appliance xwb, tsis txhob shutting tawm tag nrho cov roj ntawm lub ntsiab roj shutoff valve.

Stoves (ntau yam thiab qhov cub)

 

  • Thaum teeb lub burners, teeb ntais ntawv ua ntej koj tig rau cov roj. Yog hais tias tus nplaim tawm, tig tawm lub burner thiab cia cov roj disperse ua ntej relighting.
  • Ntxuav tej grease, roj los yog khib nyiab los ntawm cheeb tsam kom tiv thaiv tau ib grease hluav taws. Nyob rau hauv cov kev tshwm sim ntawm ib grease hluav taws, yeej tsis ntxiv dej. Siv ci dej qab zib los yog, yog hais tias qhov hluav taws kub yog nyob rau hauv ib lub yias, siv ib lub hau rau smother tus taws. Tshuag koj chav ua noj nrog ib hluav taws extinguisher.
  • Txav tej khoom flammable xws li phuam thiab curtains kom deb ntawm cov burners.
  • Tsis txhob siv koj qhov cub los tshav kub kub hauv koj lub tsev. Qhov no txo nws hwj koj yuav raug kub hnyiab ntawm qhov chaw kub thiab shortens lub neej ntawm qhov chaw thiab lwm yam uas.

cua sov

 

  • Xyuas kom koj cov dej kub yog ruaj ntseg anchored rau ib phab ntsa los tiv thaiv nws los ntawm shifting los yog tsis thaum ib av qeeg txhua.
  • Yog hais tias koj cov dej kub yog elevated, kom paub tseeb tias lub platform yog sturdy txaus tostand tus luj ntawm cov dej kub yog hais tias nws txav thaum ib av qeeg txhua.

furnaces

 

  • Muab koj cov furnace serviced ib xyoos ib zaug.
  • Ntxuav los yog hloov koj lub limtiam tsis tu ncua—nyob ntawm seb koj siv li cas.
  • Cua mov vents yuav tsum tseeb ntawm obstructions. Furnaces xav tau ib qhov mov ntawm cov huab cua tshiab khiav npaum thiab muaj kev ruaj ntseg zoo.

Paub txog tej yam tshwm sim uas muaj tej nkev leak

Thov qhia tej yam tshwm sim uas muaj roj leak tam sim ntawd. Koj cov awareness thiab ua tes hauj lwm yuav ua kom muaj kev ruaj ntseg ntawm koj lub tsev thiab lub zej zog.

Hnia

Peb ntxiv ib distinctive, sulfur zoo li, rotten qe odor ces koj yuav ntes tau txawm me me ntawm tej nkev. Tiam sis, TSIS TXHOB cia siab rau koj hnov tsw ntxhiab los ntes cov nkev.

suab

Them xim rau nws, whistling los yog roaring suab los ntawm underground los yog los ntawm ib tug roj appliance.

pom

Paub txog av spraying rau saum cua, continual bubbling nyob rau hauv ib lub pas dej los yog creek, thiab tuag los yog tuag vegetation nyob rau hauv ib cheeb tsam txwv tsis pub moist.

  • Alert sawv daws nyob ze thiab tawm hauv cheeb tsam tam sim ntawd rau ib qhov chaw upwind.
  • Tsis txhob siv dab tsi uas yuav yog ib qhov ntawm ignition, xws li tes, flashlights, teeb switches, qhov yuam kev los yog tsheb, kom txog thaum koj muaj kev ruaj ntseg nyob deb li cas.
  • Hu rau 9-1-1 rau kev pab thaum muaj xwm ceev thiab ces hu rau PG&E ntawm 1-800-743-5000.

teg num

PG& E yog ua phem rau kev ruaj ntseg ntawm cov zej zog nws pab raws li thiab ua hauj lwm txhua hnub los txhim khu roj pipeline kev ruaj ntseg thoob qaum teb thiab hab txhawb California.

Roj transmission vegetation kev ruaj ntseg

Khaws cheeb tsam ze pipelines tseeb thiab muaj kev ruaj ntseg rau kev kub ntxhov thiab tiv thaiv kev puas tsuaj rau cov kav dej.

Pipeline soj ntsuam

PG& E siv tej-ntug tshuab los soj ntsuam nws ze li ntawm 7,000 mais ntawm roj transmission thiab 42,000 mais ntawm roj tis pipelines.

Automated kev ruaj ntseg valve upgrades

Valve automation improves PG&E muaj peev xwm sai kaw tawm ntawm cov roj nyob rau hauv cov kev tshwm sim tseem ceeb hloov hauv siab.

Pipeline hloov

PG& E tau hloov 2,270 mais ntawm nws cov cam khwb cia hlau thiab hlau roj tis kav dej, ua rau tsawg leaks--zoo rau kev ruaj ntseg thiab lub chaw.

Leak-surveying

PG& E nquag sojntsuam nws 70,000-square mais qhov chaw los ntawm ko taw, tsheb, cua thiab txawm los ntawm lub nkoj.

Cov cuab yeej high-tech roj cuab yeej

Lub tsev rau nws cov kev siv zog los txhim khu pipeline kev ruaj ntseg, PG&E lawm ib tug thawj coj kev lag luam hauv txhawb tshiab tshuab.

Roj meter kev ruaj ntseg soj ntsuam

 

Cov nkev meter soj ntsuam yog dab tsi?

Kev ruaj ntseg ntawm peb cov neeg muas zaub thiab cov zej zog peb pab yog peb lub luag hauj lwm tseem ceeb tshaj plaws. Roj meter inspections yog ib qhov tseem ceeb ntawm cov kev pab cuam kev ruaj ntseg.

 

Kev ruaj ntseg soj ntsuam muaj xws li ib qho kev xeem ntawm lub meter. Peb cov technicians yuav muaj kev ntsuam xyuas seb puas muaj tej leaks tej zaum yuav tam sim no. Lawv tab tom nrhiav tej yam mob uas tej zaum yuav tsum tau lub meter teev kom muab kho tshiab los yog kho.

 

PG& E cov neeg sawv cev yuav muaj kev ruaj ntseg iav thiab yuav nco ntsoov nqa Diam duab qhia, uas lawv yuav zoo siab tuaj raws li thov. Feem ntau, cov meter inspections tsis ua kom muaj kev cuam tshuam rau koj cov roj yog muaj teeb meem.

 

Meter accessibility

California Public Utilities Commission (CPUC) yuav tsum tau peb ua cov kev ruaj ntseg tseem ceeb. Ib tug neeg sawv cev PG&E yuav tsum tau mus saib tau koj cov roj meter los ua qhov chaw ua hauj lwm no. Qhov kev soj ntsuam no tej zaum yuav tsum tau peb cov neeg ua hauj lwm los yog cov lag luam sau koj cov cuab yeej raws li peb saib koj cov roj meter, uas tej zaum kuj nyob rau hauv qhov chaw rau tsheb los yog qab ib lub rooj vag.

 

Yog muab tseeb thiab muaj kev ruaj ntseg rau cov nkev meters, cov neeg muas zaub yog pab kom lawv cov chaw ruaj ntseg zoo.

Saib dluab los txiav txim seb koj meter meter

nkev

fais fab

Yuav ua li cas yog hais tias koj tau txais ib daim ntawv ceeb toom uas koj nyob nraum them rau ib meter inspection

Peb yuav ncav cuag koj lub tsheb ciav hlau. Koj tsis tas yuav proactively hu rau ib tug. Yog hais tias koj tau txais ib daim ntawv ceeb toom los ntawm peb tias koj yog them rau ib qho kev soj ntsuam uas koj yuav teem sij hawm los ntawm peb ruaj ntseg hauv internet portal, email accessmymeter@pge.com.

 

Tshawb kom paub tseeb tias koj cov ntaub ntawv yog lawm

Pab peb mus cuag koj thaum nws tseem ceeb heev uas yuav tau paub tseeb tias koj email, xov tooj, lus nug, thiab xa ntawv chaw nyob tam sim no nyob rau hauv koj cov PG&E hauv internet.

 

Tshawb kom meej tias koj cov ntaub ntawv yog mus txog rau hnub

Piv txwv ntawm txoj kev sib txuas lus uas koj yuav tau txais los ntawm PG&E

Pem hauv ntej:

daim card tom qab

Rov qab:

daim card rov qab

Pem hauv ntej:

tsab ntawv pem hauv ntej

Rov qab:

tsab ntawv rov qab

tus email

Pem hauv ntej:

doorhanger pem hauv ntej

Rov qab:

doorhanger rov qab

Phau Ntawv Lus Piv Txwv:

ntawv nyeem

Cov lus nug uas nquag nug

Ib roj-meter kev ruaj ntseg soj ntsuam yog teem los ntawm tus CPUC yuav tshwm sim txhua 1-3 xyoos. Yuav kom tiav cov kev soj ntsuam, peb yuav tsum unobstructed mus saib rau cov roj meter ntawm koj premise.

Yog koj tsis nyob hauv tsev los yog tsis kam mus saib rau peb cov technician, peb yuav tawm hauv ib lub qhov rooj los yog hu rau koj tom qab ntawd.

Peb yuav tsum unobstructed lub cev mus kov tag nrho meter. Yog hais tias tsis muaj dab tsi obstructing lub meter, xws li ib lub rooj vag los yog dev, koj tsis tas yuav tam sim no.

Ib tug neeg ua hauj lwm PG&E los yog daim ntawv cog lus yuav visually inspect koj cov nkev meter meter thiab meter components kom paub tseeb thiab qhia tau tias tej chaw corrosion los yog xeb. Lawv kuj siv tau ib tug me me, handheld ntaus ntawv ntxiv los yog ib tug mobile ntsiav tshuaj coj cov duab ntawm lub meter ID, piping thiab tag nrho meter teev. Lub sij hawm teem tseg yuav siv sij hawm li 10-15 feeb.

Cov neeg muas zaub tau thov 2-7 hnub ua hauj lwm ua ntej, nyob ntawm seb hom kev sib txuas lus yog xa (hu xov tooj, postcard los yog tsab ntawv).

Vim lub sij hawm no, tej zaum koj yuav tau txais ib txoj kev sib txuas lus tom qab koj lub meter inspection twb tiav lawm. Yog hais tias rooj plaub no, koj yuav ntev nco tawm cov naiskhu. Peb thov zam txim rau tej inconvenience los yog tsis meej pem qhov no tej zaum yuav ua tau.

Yuav kom paub meej tias tiav cov kev soj ntsuam, mus txog rau pab neeg CGI ntawm AccessMyMeter@pge.com los yog 1-800-222-0232. Teev: Monday-Friday, 8 a.m. – 5 p.m.

Peb yuav tsum tau los ntawm CPUC yuam kom soj ntsuam koj cov roj meter. Ntxiv thiab, peb xav kom kev nyuab siab tias kev soj ntsuam xyuas kom peb cov khoom muaj kev ruaj ntseg thiab tsis xav tau tej yam kho.

Yog peb nrhiav tau tias cov PG&E roj meter yuav tsum hloov los yog kho, nws yuav ua tau ntawm PG&E tus nqi.

Thaum kawg, yog peb tsis tau ua kom tiav qhov kev soj ntsuam no, muaj tej zaum rau koj poob roj los yog hluav taws xob.

Qhov tseem ceeb yog nyob rau ntawm peb lub Meter Reading Department. Peb siv cov lag luam los pab nrog cov kev soj ntsuam kev ruaj ntseg. Peb tsis muab cov lag luam uas muaj cov lag luam los yog ntawm PG&E tuam tsev.

Roj haujlwm kev ruaj ntseg yuav tsum tau siv cov lag luam

 

Access PG&E txoj kev ruaj ntseg tam sim no

Kev ruaj ntseg yog qhov tseem ceeb tshaj plaws ntawm tej PG&E siv txoj hauj lwm. Tag nrho cov lag luam contractor Managers thiab ua hauj lwm Crews ua hauj lwm ntawm ib pg&E txoj hauj lwm yuav tsum nyeem, to taub thiab ua raws li cov roj haujlwm (GASOPs) Contractor Safety Guidelines muab lo rau hauv cov ntaub ntawv hauv qab no. Nco ntsoov tias ib qhov txuas mus rau lub web site no—tib neeg, PG&E qhov chaw rau GASOPs Contractor Kev Ruaj Ntseg Yuav Tsum Tau—muaj nyob rau hauv seem kev ruaj ntseg ntawm txhua PG&E Siv daim ntawv cog lus.

PG&E qhov chaw emissions daim ntawv qhia

Peb centralized, searchable map shares lub xeem peb xyoos ntawm roj hais txog emissions cov ntaub ntawv. Peb sau cov ntaub ntawv los ntawm kev sojntsuam ntawm peb cov roj-pipeline lawv. Cov ntaub ntawv yog tracked thiab ntsuas tiv thaiv peb lub hom phiaj mus cuag ib qhov kev pab-cheeb tsam poob rau xyoo emissions ntawm pipelines.

 

Yuav siv daim ntawv qhia

Ntawm qhov bar saum daim ntawv qhia:

  1. Siv lub khawm khawm kom xaiv lub xyoo los yog 3 xyoo thaj tsam li.
  2. Xaiv ib ZIP Code ntawm daim ntawv teev los yog siv kev tshawb nrhiav.
  3. Rau ib lwm txoj saib ntawm lub emissions, xaiv cov txheej txheem ntawm sab saum toj kaum tsev ntawm daim ntawv qhia, thiab xaiv "Methane Emissions Hatch."

lub cim kev ceeb toom qhia paub tseem ceeb Notes:
Bar charts yuav zaub emissions cov ntaub ntawv thiab feem pua ntawm cov ntsiab surveyed.
Surveyed chaw sib txawv ntawm xyoo-rau-xyoo. Emissions yog extrapolated rau tej thaj chaw uas yuav tsis surveyed.
Mcf/yr = 1,000 cubic taw ib xyoo (txheem chav tsev ntsuas rau tej nkev).

lub cim kev ceeb toom qhia paub tseem ceeb Lus Cim Tseg: Lub Internet Explorer siv tsis tau rau daim ntawv tso npe thov no.

Ntau ntxiv txog ntawm kev nyab xeeb

Hu ua ntej koj khawb

Hu rau 811 ua ntej koj khawb. Nyob twj ywm, nyob twj ywm.

pa roj carbon monoxide lom

Khaws koj tsev neeg kom paub txog thaum ntxov.

Tshaj ntws valves

Ib qho txaus valve (EFV) automatically kaw thiab ho txwv tsis pub unplaned los yog excessive tej nkev flows yog ib pipeline yog severed los digging. Download tau EFV cov lus qhia (PDF, 118 KB), thiab ces ua tiav koj daim ntawv thov hauv "Koj Tej Yaam Num."

Kev ruaj ntseg Bulletin natural roj Odor Fade

Cov lus qhia rau cov neeg ua hauj lwm muab kev koom tes rau hauv cov tsim thiab siv cov roj tshiab piping lub nruab.