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Urgent Alert
Note: If your language is not included in the selector above, call 1-877-660-6789 for assistance in 250+ other languages.
Are you a community organization or advocate seeking ways to support members of your community? Learn about PG&E's assistance programs and access resources that can help enhance your efforts.
Find communities that may need your support
Census criteria determines areas in California that suffer from economic, health and environmental burdens. Use a map to quickly target communities with the greatest need for advocacy support.
Use these resources to enhance your outreach efforts
Customer assistance fact sheet
Financial assistance and energy saving solutions.
- Filename
- customer-assistance-fact-sheet-en.pdf
- Size
- 1 MB
- Format
- application/pdf
Solar billing plan marketing toolkit
Solar Billing Plan Marketing Toolkit GO EV: Save money and drive anywhere.
- Filename
- solar-billing-plan-marketing-toolkit-en.pdf
- Size
- 2 MB
- Format
- application/pdf
Customer solutions decision tree
Any qualified household could be eligible for assistance programs, not just families..
- Filename
- advocate-decision-tree.pdf
- Size
- 624 KB
- Format
- application/pdf
Enhancing outreach to better support customers
PG&E is expanding involvement and leveraging relationships with community organizations and advocates. Our aim is to inform, educate and increase awareness about PG&E programs, products, services and solutions. As trusted community messengers, community organizations and advocates can provide insight into the unique experiences of customers across PG&E’s territory and enhance overall community well-being.
More advocate resources
Financial assistance and support
Income guidelines for some programs change every year. Check today to confirm eligibility requirements.
California’s new solar billing plan
New solar customers can save an average of 40% on their monthly electric bill compared to non-solar customers.
Translation support
Don't see your preferred language in our menu? We can help in more than 250 other languages. Call 1-877-660-6789.
PG&E’s Energy Action Guide
Do you want to help customers meet the unique energy needs for their home? PG&E’s Energy Action Guide can help.
Community alerts
CPUC energy updates
Stay informed with energy updates from the California Public Utilities Commission (CPUC).
- Public meetings and workshops: CPUC - Daily Calendar.
- Latest news and updates: CPUC News and Updates.
The CPUC is mobilizing community-based organizations for a pilot program to help customers lower or eliminate their overdue utility bills.
Low-Income Household Water Assistance Program (LIHWAP)
This federally funded helps low-income households pay down their residential water or wastewater bills. We encourage income-qualified households with past-due balances to apply for assistance before the deadline.
More non-PG&E support programs
Low-Income Home Energy Assistance Program (LIHEAP)
Financial assistance to reduce the costs of home energy bills, energy crisis, weatherization and energy-related home repairs. Learn about LIHEAP
The Low-Income Household Water Assistance Program (LIHWAP)
A federally funded program that provides financial assistance to help income-qualified customers pay their water and wastewater bills. Learn about LIHWAP
East Bay Municipal Utility District (EBMUD) offers a Customer Assistance Program (CAP)
Help for qualified low-income residential customers pay a portion of their water bill. Learn about the EBMUD Customer Assistance Program
California Lifeline Program
Discounted home phone and mobile phone service to qualifying households. Learn about the California Lifeline Program
Internet for All Now (Affordable Connectivity Program)
Monthly discount on home internet bills, and a one-time discount for a computer or tablet to qualifying households. Learn about Internet for All Now
Clean Cars for All
Incentives to low-income California residents to replace older, high-polluting cars, with cleaner, more fuel-efficient vehicles. Learn about Clean Cars 4 All
The CPUC's Self-Generation Incentive Program (SGIP)
Incentives to support existing, new, and emerging distributed energy resources. SGIP provides rebates for qualifying distributed energy systems installed on the customer's side of the utility meter. Learn about SGIP
Single-Family Solar Homes (DAC-SASH) program
Incentives to help homeowners in disadvantaged communities go solar.
Learn about DAC-SASH
Contact us
If you are a community organization interested in collaborating with PG&E, or if you would like to learn more about programs and solutions to help better serve your community, email CBOEngagementSupport@pge.com