Urgent Alert
Not everyone can afford to make energy efficient home upgrades. That is why we offer the Energy Savings Assistance (ESA) Program, which provides qualified customers with energy-saving home improvements and appliances at no cost.
Now, an even more comprehensive option is available. ESA Whole Home offers you all the energy-saving upgrades of the ESA program, plus more. The whole-home approach identifies energy savings opportunities across your entire home. Next, it delivers a home upgrade plan that fits these unique energy needs while improving your health, comfort and safety in your home. Upgrades may include heating, ventilation and air conditioning (HVAC), water heating, insulation and weatherization, cooking appliances, clothes-washing appliances and possibly more.
ESA Whole Home benefits
- An extensive home-energy assessment
- Extensive upgrades to save energy
- Ongoing energy-savings education
- Support from an Energy Advisor
- A more energy efficient home
- A lower energy bill over time from these improvements
Customers will be contacted by a PG&E authorized representative
PG&E has partnered with experts who will be responsible for carrying out the work in your home. Representatives from CLEAResult and other PG&E-authorized representatives will contact you to begin the process of making your home the most energy efficient it can be. Program representatives will schedule visits to develop and deliver a home-treatment plan unique to your energy needs. These PG&E authorized representatives wear distinctive uniforms and carry ID. For more information about the representatives delivering these offerings, refer to the frequently asked questions below.
Yes, it includes home and appliance upgrades, plus ongoing energy-savings education.
- Our ESA Whole Home provider is CLEAResult, 1-888-403-5720.
- Contractors and appliance-delivery teams:
- Quality assurrance teams:
- Authorized PG&E representatives (ESA, Gas Services, Central Inspection or Safety) may also visit your home to check appliances, inspect upgrades or observe the work
- Local city or county inspection departments may also be required to visit if a permit is issued for the work.*
All ESA Whole Home representatives are vetted and preapproved before they visit your home.
*Permit inspectors are managed by the local jurisdiction and are in no way associated with PG&E.
- All authorized representatives have a photo badge with their name, company, ID number and expiration date.
- Inspectors with PG&E’s Central Inspection Program wear dark blue shirts with a PG&E logo and carry a PG&E ID.
- PG&E Gas Service Representatives wear uniforms and carry a PG&E ID.
To confirm a CLEAResult employee's identity, please call 1-888-403-5720 or email ESAWholeHome@clearesult.com.
To confirm a PG&E employee's identity, please call PG&E at 1-800-743-5000.
CLEAResult will get approval from your property owner or their authorized representative to perform work in the home.
- Get advanced energy-saving upgrades at no cost
- Improve energy efficiency in your home
- Use less energy
- Lower your energy bills over time
- Improve your home’s health, safety and comfort
No. Work must be done by the ESA Whole Home-approved provider. This helps ensure quality and maximizes energy savings.
CLEAResult will request documentation confirming your home meets ESA Whole Home eligibility. This information will be handled confidentially. Information may include:
- Number of people living in your home
- Total household income or documented participation in public assistance program(s)
- Year your home was built
- Model and make of your appliances
- Home conditions related to energy-saving upgrades
- Other information about your home, household or energy practices—dependent on your home’s custom treatment plan
- For a more complete list of information required, submit an interest form.
You may be asked to sign an authorization form, which allows PG&E to check energy use in your home after the work is complete. This is to confirm the customer is receiving the intended energy savings.
PG&E or authorized ESA Whole Home representatives may contact customers about their experience.
For the PG&E privacy policy, please visit the Privacy Center.
The ESA Whole Home provider can help customers find other, more suitable programs.
Customers are encouraged to explore alternatives offered by PG&E or other companies.
An authorized representative from the ESA Whole Home program must conduct a thorough review of your home’s energy systems to determine if your home qualifies for the program. First, the assessment will determine where you are using the most energy. Second, the assessment will help CLEAResult determine what upgrades are feasible within your home.
The process can be somewhat lengthy due to the thoroughness of the assessment. We recommend you set aside 3-4 hours for the initial visit. Some follow-up visits may be necessary to properly assess feasibility, take measurements, etc.
The assessor will cover the whole home, including:
- Air conditioning
- Heating
- Water heating
- Appliances
- Interior and exterior walls and windows
- Attic
- PG&E utility meters
- And more!
The assessors will utilize tools such as ladders and measurement instruments during the assessment.
Assessors may document their observations with photographs or forms. This information will be handled confidentially.
We take your safety and the safety of program representatives very seriously. Before your home assessment, please:
- Set aside 3-4 hours for the program representative to complete the assessment.
- Clear and store objects away from key entry points to:
- Attics, basements and electric panels
- Water heaters
- HVAC access points and air vents
- Secure all pets. We will not be able to complete the assessment if a pet is roaming freely.
- Ensure that children are carefully supervised.
- For testing purposes, there can be no fire in the fireplace (wood, gas, pellet) within 24 hours of the appointment.
- Prepare any questions you may have for the program representative.
Yes! If you completed an ESA Whole Home installation project, we want to hear from you. A customer survey will be administered by an authorized third party, Demand Side Analytics (DSA). Customers will receive an email invitation from admin@pgeenergysurvey.com, with an offer to receive a gift card after completing the online survey.
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