Energy alerts

No. You are not required to sign up for alerts.

PG&E sends important alerts such as field appointment and billing payment reminders, as well as outage alerts.

To sign up for alerts, sign into your online account. Go to Profiles and Alerts. 

 Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.

No. PG&E does not charge for the alert service. However, your wireless carrier, Internet provider and phone service fees may apply. Check with these companies for the terms of your plans.

• Your personal information is not sold to a third party.
• PG&E sometimes uses a third-party vendor to send alerts.
• Your information is only used for this purpose.
• We strongly believe in protecting your information and always maintain control over who has access to it.

For more information, refer to our privacy policy. Visit Customer Policies and Guidelines.

You can stop alerts in several ways. The easiest way is to sign into your online account and go to Profile and Alerts. From there, you can opt out of most alerts. 
 
 Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.