Account options & preferences

Username or email ID

Your username is a user ID (such as "johnsmith") or an email address (such as "johnsmith@email.com"). PG&E sent an email when you registered to confirm your username. If you can't find that email, we can send your username to you.

Find your username

Password requirements

Your password must be between 6 and 32 characters long. It's case sensitive—carefully enter uppercase and lowercase letters. Do not include spaces or any of these symbols: % ~ < >

Find your password

Email address

If you no longer have access to the email address you used to create your account, let us know and we'll update your information.

Contact us

Security question

If you can't remember the answer to your security question, contact us for assistance.

Contact us

Locked out of account

If you've tried to sign in with the wrong password five times, you'll be locked out of your account for 15 minutes. If you'd rather not wait, choose the password reset option and complete all steps.

Operating system or browser compatibility

Pge.com is supported on most major operating systems and browsers. For the best experience, check your browser on our supported browsers page.

Go to supported browsers

Residential customers

Sign in to change the mailing address where we send your monthly energy statement or other PG&E mail. 

Update mailing address

If you're moving to a new address, make an online request to transfer your PG&E service.

 Note: If your existing service address changes for any reason—a new ZIP code is assigned, for instance—let us know at 1-800-468-4743.

Business customers

• If you have multiple accounts that need to be updated, each needs to be updated separately.

Log into your account. Go to Profile & Alerts in the PG&E Preference Center.  

Update your phone number

Log into your account and go to Profile & Alerts in the PG&E Preference Center.  

Update your email address

Residential customers

To change the name on your account, call 1-877-660-6789. Anyone listed on a PG&E account is financially responsible it.

 Note: When the name on an account is changed or another person is added, PG&E must verify credit and recalculate the deposit amount. This is true even if the new name belongs to the same person—for example, after a marriage or divorce.

Business customers

To change the name on your account, call  1-800-468-4743. The business name on your account can’t be updated online. 

 Note: When the business name on an account is changed, PG&E must verify credit and recalculate the deposit amount.

No. You are not required to sign up for alerts. However, PG&E must send you: 

• Service reminders
• Outage alerts
• Other important safety and emergency information

You can also sign up for helpful alerts, including billing payment reminders.

1. Log into your online account.
2. Go to Profiles and Alerts.

Visit your account

No. PG&E does not charge for the alert service. However, your wireless carrier, Internet provider and phone service fees may apply. Check with these companies for the terms of your plans.

The number of alerts you receive depends on the type. If you make a field service appointment, you receive only one reminder. If you sign up for outage alerts, you receive an alert every time new information is available. Three alerts are typically sent during unplanned outages.

Your personal information is not sold to a third party. PG&E sometimes uses a third-party vendor to send alerts. Your information is only used for this purpose.

 Note: Always protect your information and maintain control over who has access to it. For more information, refer to our privacy policy. Visit customer policies and guidelines.

You can stop alerts in several ways. The easiest way is to:

• Log into your account.
• Go to Profile & Alerts.
• Opt out of most alerts.

 Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.

Still have questions? Visit the Help Center.

Yes. The first time you sign up for text alerts, we confirm your phone number by sending the following text message:

"Welcome to PG&E Alerts. Frequency depends on account settings. Msg&Data rates may apply. Reply HELP for info, STOP to cancel. pge.com/myalerts"

If you did not receive this confirmation text from PG&E, please log in and confirm that we have the correct phone number linked to your account. 

No. If your phone already receives PG&E text alerts and you only want to update those alerts, you don’t need to confirm your phone number. 

 Note: This rule applies to most cases. Financial transaction alerts still require confirmation codes.

No. We don’t charge for this service. However, the rates of your wireless carrier and data rates may apply. Check with your carrier for the terms of your plan.

The following wireless carriers support PG&E text alerts:

• Alltel AWCC
• AT&T
• Boost Mobile
• Cellular One
• MetroPCS
• Sprint
• T-Mobile
• U.S. Cellular
• Verizon Wireless
• Virgin Mobile USA

 Note: PG&E retains the right to amend this list at any time. For the most current information, read our policies. View the Digital Communications Policy.

1. Log into your account.
2. Go to Profile & Alerts.
3. Sign up for alerts.
4. Update your account profile displays.

Go to your account

To stop receiving text alerts, follow the instructions on the text alert. You can also log into your online PG&E account to manage your alert preferences.

 Note: PG&E may send you emergency and safety alerts, and other important information. You cannot opt out of these alerts.

If you still need help with text alerts, reply to the text with the word "HELP." In most cases, PG&E sends a text with more information about the program.

Still no reply? Call us at 1-877-660-6789.

• When you sign up for email alerts online, all of the email addresses that you previously provided to PG&E will be shown.
• Select the email address that you want to use from the drop-down menu.
• You can also provide a new email address.
• Update your email address anytime by logging in to your account.

No. PG&E does not charge for this service. However, the rates of your wireless carrier may apply. Check with your carrier for the terms of your plan.

Each PG&E email is clearly marked. Look for "PG&E" or "Pacific Gas & Electric Company." Most PG&E emails also include a valid physical address.

We only send emails regarding service and information that you have authorized. In addition, according to the Federal CAN-SPAM Act, PG&E provides three basic types of compliance in emails:

• Message identification. Email is clearly marked to show that it is from PG&E or Pacific Gas & Electric Company.
• Consumer opt-out. When appropriate, emails include an Unsubscribe link at the bottom. PG&E may email emergency and safety notifications, and other important account information. You cannot opt out of these emails.
• Sender identification. Each email includes a valid physical address.

To stop receiving email alerts: 

1. Select Unsubscribe at the bottom of an email, or
2. Log into your PG&E account and change your alert preferences

Your Unsubscribe request may require 10 days to process. You may receive one or two more email alerts during this time. 

 Note: PG&E may email emergency and safety alerts, and other important information. You cannot opt out of these emails.

If you need assistance, visit the Help Center.

We use the phone number preference from your account. If you have not stated a preference, we use your primary phone number.

To stop receiving voice alerts:

1. Log into your online account.
2. Go to Profile & Alerts.
3. Visit your account.

 Note: Some voice alerts offer an unsubscribe option. Others do not. You cannot opt out of PG&E's emergency and safety alerts.

If you need assistance, visit the Help Center.