Kev Ceeb Tom Xwm Txheej Kub Ceev
Tiv Tauj Rau Peb
Tiv Tauj Rau Peb

Kev xaiv nyiaj xaiv & nyiam

Them cov nqi kho mob, xyuas peb, teev preferences thiab ntau dua

ícono de aviso importante Faj Seeb: Lub computer txhais lus no. Yog koj muaj lus nug, hu rau cov kev pab ntawm 1-877-660-6789.

Kev xaiv rau yus tus kheej

Saib xyuas cov hauj lwm sai thiab yooj yim hauv internet. Rau ntau cov kev pab, koj yuav tau ib tug account hauv internet. Yog hais tias koj tsis muaj ib tug twb, sau npe yog ceev thiab yooj yim. 

Tseem tsis tau muaj ib tus as khauj hauv online puas yog?

Los ua ib tug account hauv internet, koj yuav tau:

  • Koj tus account thiab koj tus naj npawb, los sis koj tus naj npawb xov tooj
  • xaus-saus nab npawb xaus-saus
Tsim ib qho PG&E nyiaj

Ua kom tiav cov hauj lwm uas ua hauj lwm

Tau txais feem ntau ntawm koj cov PG&E.

Saib thiab them koj daim nqi

  • Ntsuam xyuas los yog them koj tshuav nyiaj li cas
  • Teeb autopayments
  • Sau npe nkag rau Budget Billing
  •  Kos npe rau cov nqe lus paperless
  • Cuag koj hnub uas muaj ib txoj kev them nyiaj yug me nyuam

Tswj koj daim nqi

Ua ib tug neeg them nyiaj yug me nyuam

Mus xyuas nqi kho mob & them FAQ

Pab them koj cov nqi hluav taws xob

Cov neeg muas zaub yuav:
  • Muaj npe zwm rau cov kev pab xws li California Alternate Cost for zog (CARE) thiab Hluav Taws Xob Tus Nqi Assistance (FERA
  • Ua ntawv thov rau Medical Baseline
  • Taw raws li ib tug neeg lam tau lam ua

Nrhiav kev pab them nqi kho mob

Mus xyuas nyiaj txiag kev pab FAQ

 

Teeb alerts

Nyob twj ywm rau tus account alerts los ntawm email, ntawv nyeem los yog xov tooj. Kos npe rau:

  • Cov nqe lus zog ntawv ceeb toom thiab cov nyiaj them poob haujlwm paub tseeb hais tias
  • Fais fab tuag hloov tshiab uas muaj feem xyuam rau koj qhov kev pab cuam
  • Teem caij mus ntsib kws kho mob
  • Ncov hnub Pricing Alerts
  • Alerts hauv koj najnpawb lus rau ib tug pej xeem kev ruaj ntseg Shutoff los yog ib tug wildfire fais fab shutoff

Kos npe rau PG&E alerts

Khiav koj siv thiab txuag tau

  • Muab ib lub zog dawb zog
  • Tsom xam koj lub zog siv zog
  • Tau zog nyiaj tswv yim thiab customized pom zoo
  • Piv rau koj txoj kev npaj khomob

Saib koj cov ntaub ntawv siv

Mus ntsib zog peb FAQ

Ceeb Toom los yog saib cov outages

Cia peb paub txog outages los yog saib ib daim ntawv qhia uas qhia cov txheej xwm ntawm outages. 

Muab ib daim ntawv thov kev pab

Tus PG&E cov neeg muas zaub sau npe

Rau cov lag luam uas tsis yog-lag luam nyiaj, cov neeg muas zaub yuav tsuas muaj ib tug neeg siv. Qhov no yuav pab tiv thaiv tus kheej thiab kev dag ntxias.

 

Li cas no raug rau peb tog nyiaj cov neeg siv

Thib peb tog tsis tau:

  • Txuas rau ib tug neeg account sau npe los yog rau cov neeg muas zaub ntawm cov ntaub ntawv
  • Tsim ib qho ntxiv hauv internet nyiaj

Txawm li ntawd los, cov neeg muas zaub nrog hauv internet nyiaj yeej tseem muab lawv cov ntaub ntawv nrog ib feem peb tog. Log nyob rau hauv thiab mus muab kuv cov ntaub ntawv rau:

  • Tso cai rau peb tog twg los mus saib tau koj cov ntaub ntawv
  • Export koj cov usage

Tseem tsis tau muaj ib tus as khauj hauv online puas yog?

Siv ib cov lus hauv qab no los mus saib tau koj cov ntaub ntawv zog:

 

Kawm ntxiv txog cov hauj lwm thiab nrov hauv internet thov.

Mus xyuas PG&E Qhov Chaw Pab Qhov Chaw

Cov lus qhia tshiab

Kos npe rau hauv koj profile & alerts nplooj ntawv rau:

  • Ntxiv thiab, hloov los yog tshem tawm cov lus qhia
  • Teev hauv internet preferences thiab alerts

Kos npe rau hauv kev hloov tshiab

Kev hloov yuav zoo tam sim ntawd.

Tswj cov lus qhia

Hloov koj email, xov tooj thiab lus preferences.

  • Muab ntau yam email chaw nyob los yog tus xov tooj. Peb mam li xa koj cov ntawv ceeb toom thiab alerts rau cov ones koj xaiv los ntawm koj alert teev.

Tswj xyuas cov kev teeb tsim kom muaj kev ceeb toom

Feem ntau alerts yuav xa ntawm phau ntawv, email los yog xov tooj. Kos npe rau koj tus kheej:

  • Outage alerts
  • Zog usage alerts
  • Billing alerts
  • Kev tshwm sim hnub alerts

Ntxiv thiab, tau reminders rau:

  • Cov kev npaj txog kev them nyiaj
  • Cov kev pab mus ntsib kws kho mob
  • Paperless billing
  • Daim ntawv ceeb toom txog kev tu ncua

Tswj profile

Koj profile muaj koj email, koj password thiab cov lus teb rau koj kos npe rau cov lus nug uas koj kos npe rau hauv kev ruaj ntseg. Peb siv koj email xa cov nqe lus billing thiab pab nrog ib tug neeg siv tsis nco qab lawm los yog password.

 

ícono de aviso importanteFaj seeb: Koj profile email txawv ntawm koj cov ntaub ntawv email. Kev hloov rau koj profile email tsis hloov koj cov lus qhia email. Yog hais tias koj siv koj email li koj cov neeg siv thiab hloov nws, hloov nws nyob rau hauv ob qhov chaw.

A person uses a laptop and mobile phone.

Updating koj tus account

Nws tseem ceeb heev uas koj yuav tau khaws koj tus account tam sim no. Ib up-to-date profile xyuas kom koj nyob twj ywm. Tau alerts txog koj lub zog siv, nqi thiab outages.

Cov lus nug uas nquag nug

Sim cov tswv yim no kos npe rau thiab hloov koj cov account. Tsis txhob pom dab tsi koj nyob nraum nrhiav? Mus xyuas qhov chaw nrhiav kev pab.

Username los yog email ID

Koj tus neeg siv yog ib tug neeg siv ID (xws li "johnsmith") los yog ib tug email chaw nyob (xws li "johnsmith@email.com"). PG& E xa ib tug email thaum koj sau npe kom paub meej tias koj cov neeg siv. Yog hais tias koj tsis nrhiav tau tias email, peb yuav xa koj cov neeg siv rau koj.

Nrhiav koj tus neeg siv cov neeg siv

 

Password yuav tsum tau

Koj lo lus zais yuav tsum muaj ntawm 6 thiab 32 cim ntev. Nws yog ib rooj plaub rhiab—ua tib zoo nkag mus rau uppercase thiab lowercase ntawv. Tsis txhob qhia tej qhov txhia chaw los yog tej yam cim no: % < >

Nrhiav koj lo lus zais

 

Email chaw nyob

Yog hais tias koj tsis tau mus saib rau qhov chaw nyob email koj siv los ua koj tus account, cia peb paub thiab peb mam hloov koj cov ntaub ntawv.

Tiv tauj rau peb

 

Lus nug ruaj ntseg

Yog koj tsis nco qab cov lus teb rau lo lus nug, hu rau peb kom pab tau koj.

Tiv tauj rau peb

 

Muab tub tawm hauv tus account

Yog hais tias koj twb sim kos npe rau hauv lub password tsis ncaj ncees lawm tsib zaug, koj yuav muab tub tawm hauv koj tus account rau 15 feeb. Yog hais tias koj yuav theej tsis tos, xaiv cov password reset xaiv thiab tag nrho cov kauj ruam.

 

Kev khiav hauj lwm lawv los yog browser compatibility

Pge.com yog txaus siab rau feem coob kev khiav hauj lwm lub nruab thiab browsers. Rau qhov zoo tshaj plaws, xyuas koj browser rau peb txaus siab browsers nplooj ntawv.

Mus txaus siab browsers

Cov neeg siv hluav taws xob uas yog pej xeem

Kos npe rau qhov chaw nyob uas peb xa koj daim ntawv qhia txog lub zog los yog lwm PG & E xa ntawv tuaj. 

Hloov tshiab chaw nyob

 

Yog hais tias koj tsiv mus nyob rau ib qhov chaw nyob tshiab, ua ib qho hauv internet thov hloov koj PG&E.

 

ícono de aviso importante Lus Cim Tseg: Yog hais tias koj qhov chaw nyob uas twb muaj lawm hloov vim li cas—tus ZIP code tshiab raug xa mus rau lwm qhov, piv txwv li no— qhia rau peb paub thaum 1-800-468-4743.

 

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

  • Yog hais tias koj muaj ntau yam nyiaj uas yuav tsum tau muab kho tshiab, txhua yam yuav tsum tau muab kho dua tshiab.

Log rau hauv koj tus account. Mus Profile & alerts hauv lub PG&E preference Center.  

 

Hloov koj tus xov tooj

Log rau hauv koj tus account thiab mus Profile & alerts hauv lub PG&E Preference Center.  

 

Hloov koj qhov chaw nyob

Cov neeg siv hluav taws xob uas yog pej xeem

Hloov lub npe ntawm koj tus account, hu rau 1-877-660-6789. Tus neeg uas teev nyob rau ib PG&E nyiaj txiag lub luag hauj lwm nws.

 

ícono de aviso importanteFaj Seeb: Thaum lub npe ntawm tus account yog hloov los yog lwm tus neeg ntxiv, PG&E yuav tsum xyuas daim credit thiab recalculate lub deposit. Qhov no yeej muaj tseeb txawm tias lub npe tshiab rau tib tus neeg—piv txwv li, tom qab sib yuav los yog sib nrauj.

 

Cov neeg siv hluav taws xob uas yog cov chaw lag luam

Xav hloov lub npe ntawm koj tus account, hu rau 1-800-468-4743. Lub npe ntawm koj tus account tsis tau muab kho hauv internet. 

 

ícono de aviso importanteLus Cim Tseg: Thaum lub lag luam lub npe rau tus account yog hloov, PG&E yuav tsum paub tseeb tias daim credit thiab recalculate lub deposit nyiaj.

Npaj hloov koj tus account preferences?

Kos npe rau hauv kuv Tus Account

Teeb PG& alerts

Vim li cas kuv yuav tsum teeb alerts?

PG& E yuav tsum tau hu rau koj thaum muaj kev tshwm sim los yog lwm yam xwm txheej ceev. Kos npe rau ntau hom alerts tsim txuag koj lub sij hawm, nyiaj thiab zog.

A woman wearing a yellow shirt is checking her mobile phone.

 

Feem ntau nug txog alerts

Alerts yog dab tsi?

Tsis. Koj yuav tsum tsis txhob kos npe rau rau alerts. Tiam sis, PG&E yuav tsum xa koj: 

  • Nco ntsoov qhia
  • Outage alerts
  • Lwm yam tseem ceeb thiab kev kub ntxhov thaum muaj xwm ceev

Koj kuj tseem yuav tau kos npe rau cov alerts, nrog rau cov nqi them poob haujlwm.

  1. Log rau hauv koj tus account hauv internet.
  2. Mus Profiles thiab Alerts.

Mus xyuas koj tus account

Tsis. PG& E tsis them rau qhov kev pab alert. Txawm li ntawd los, koj wireless carrier, Internet tus neeg zov me nyuam thiab cov xov tooj yuav siv tau. Xyuas nrog cov tuam txhab uas muag rau cov nqe lus ntawm koj lub hom phiaj.

Cov alerts koj tau txais nyob ntawm seb hom. Yog koj ua ib daim teb mus ntsib koj, koj tsuas tau txais ib daim ntawv qhia txog kev nco ntsoov qhia. Yog koj kos npe rau daim ntawv qhia txog kev tawm alerts, koj tau txais ib qho alert txhua zaus cov ntaub ntawv tshiab muaj. Peb alerts mas feem ntau xa thaum unplaned outages.

Koj cov ntaub ntawv yuav tsis muag rau ib tog twg thib peb. PG& E tej zaum siv ib feem peb tog vendor xa alerts. Koj cov ntaub ntawv tsuas siv tau rau lub hom phiaj no xwb.

 

ícono de aviso importante Lus Cim Tseg: Nco ntsoov tiv thaiv koj cov ntaub ntawv thiab tswj tau uas tau mus saib tau nws. Yog xav paub ntxiv, xa mus rau peb txoj cai tsis pub twg paub. Mus xyuas cov neeg muas zaub thiab cov txheej txheem.

Koj yuav tiv thaiv tau alerts ntau txoj kev. Txoj kev yooj yim yog:

  • Log rau hauv koj tus account.
  • Mus rau qhov Profile & Alerts (Cov Ntaub Ntawv Qhia Tus Kheej thiab Cov Kev Ceeb Toom).
  • Opt tawm hauv cov alerts feem ntau alerts.

 

lub cim kev ceeb toom qhia paub tseem ceeb Faj Seeb: PG& E yuav xa koj cov xwm txheej ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov alerts.

Puas tseem muaj lus nug ntxiv? Mus xyuas qhov chaw nrhiav kev pab.

Cov kev ceeb toom sau ua ntawv

Tau. Thawj thawj zaug koj kos npe rau cov ntawv alerts, peb paub tseeb hais tias koj tus xov tooj xa cov ntawv nyeem nram qab no:

 

"Txais tos rau PG& Alerts. Zauv frequency nyob ntawm tus account teev. Msg& Data data yuav siv tau. Teb PAB info, NRES KOM TXHOB RAUG MUAB TSO TSEG. pge.com/myalerts"

 

Yog hais tias koj tsis tau txais cov ntawv nyeem los ntawm PG&E, thov log thiab tshawb kom paub tseeb tias peb muaj tus xov tooj txuas rau koj tus account. 

Tsis. Yog hais tias koj lub xov tooj twb tau PG&E phau ntawv alerts thiab koj tsuas xav hloov cov alerts, koj tsis tas yuav tshawb kom paub meej tias koj tus xov tooj. 

 

lub cim kev ceeb toom qhia paub tseem ceeb Faj Seeb: Txoj cai no siv tau rau feem ntau. Nyiaj txiag transaction alerts tseem yuav tsum paub tseeb hais tias codes.

Tsis. Peb tsis yuav nqi rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier thiab cov ntaub ntawv yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.

Cov wireless muaj txhawb PG&E phau ntawv alerts:

  • Alltel AWCC
  • AT&T
  • Boost Mobile
  • Cellular ib
  • MetroPCS
  • Sprint
  • T-Mobile
  • U.S. Cellular
  • Verizon Wireless
  • Nkauj xwb mobile USA

lub cim kev ceeb toom qhia paub tseem ceebLus Cim Tseg: PG& E khaws cia daim ntawv teev npe no thaum twg los tau. Rau cov ntaub ntawv tam sim no, nyeem peb cov cai. Saib cov kev sib txuas lus txoj cai.

  1. Log rau hauv koj tus account.
  2. Mus rau qhov Profile & Alerts (Cov Ntaub Ntawv Qhia Tus Kheej thiab Cov Kev Ceeb Toom).
  3. Kos npe rau alerts.
  4. Hloov koj tus account profile zaub.

Mus rau koj tus account

Kom txhob tau txais phau ntawv alerts, ua raws li cov lus qhia rau cov ntawv alert. Koj kuj log rau hauv koj lub PG&E tus account los tswj koj alert preferences.


lub cim kev ceeb toom qhia paub tseem ceebFaj Seeb: PG& E yuav xa koj cov xwm txheej ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov alerts.

Yog hais tias koj tseem xav tau kev pab nrog phau ntawv alerts, teb cov ntawv nyeem nrog lo lus "HELP." Feem ntau, PG&E xa ib phau ntawv uas muaj ntaub ntawv ntxiv txog qhov kev pab cuam.

 

Tseem tsis teb? Hu rau peb ntawm 1-877-660-6789.

Email alerts

  • Thaum koj kos npe rau email alerts hauv internet, tag nrho cov email chaw nyob uas koj twb muab rau PG&E yuav tau qhia.
  • Xaiv tus email chaw nyob uas koj xav siv los ntawm cov zaub mov nco-down zaub mov.
  • Koj kuj muab ib tug email chaw nyob tshiab.
  • Hloov koj email chaw nyob anytime los logging rau koj tus account.

Tsis. PG& E tsis them rau qhov kev pab cuam no. Txawm li ntawd los, cov nqi ntawm koj wireless carrier yuav thov. Nrog koj tus kws kho mob tham seb koj daim hom phiaj puas muaj tus kab mob no.

Txhua PG& E email yog kom meej meej cim. Nrhiav "PG& E" los yog "Pacific Roj tuam txhab." Feem ntau PG& E emails kuj muaj xws li ib lub cev valid chaw nyob.

Peb tsuas xa emails txog cov kev pab thiab cov ntaub ntawv uas koj tau tso cai. Tsis tas li, raws li tsoom fwv teb chaws CAN-SPAM Act, PG&E muab peb hom kev ua raws li txoj cai nyob rau hauv emails:

  • qhia. Email yog kom meej meej cim qhia tias nws yog los ntawm PG& Pacific roj tuam txhab hluav taws xob.
  • Muab cov neeg siv opt-out. Thaum tsim nyog, emails muaj xws li ib tug Unsubscribe txuas ntawm lub qab. PG& E yuav email thaum muaj xwm ceev thiab kev ruaj ntseg ceeb toom, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov emails.
  • xa. Txhua tus email muaj xws li ib lub cev valid chaw nyob.

Kom txhob tau txais email alerts: 

  1. Xaiv Unsubscribe nyob hauv qab ntawm ib tug email, los yog
  2. Log rau hauv koj pg&E nyiaj thiab hloov koj alert preferences

Koj tus Unsubscribe thov kom muaj 10 hnub mus txheej txheem. Tej zaum koj yuav tau txais ib los yog ob tug email alerts thaum lub sij hawm no. 


lub cim kev ceeb toom qhia paub tseem ceebFaj Seeb: PG& E yuav email thaum muaj xwm ceev thiab kev ruaj ntseg alerts, thiab lwm yam ntaub ntawv tseem ceeb. Koj tsis tau opt tawm hauv cov emails.

Yog koj xav tau kev pab, mus saib qhov chaw pab center.

Suab alerts

Peb siv tus xov tooj ntawm koj tus account. Yog hais tias koj tsis tau teev ib tug nyiam, peb siv koj tus xov tooj.

Kom txhob tau txais lub suab alerts:

  1. Log rau hauv koj tus account hauv internet.
  2. Mus rau qhov Profile & Alerts (Cov Ntaub Ntawv Qhia Tus Kheej thiab Cov Kev Ceeb Toom).
  3. Mus xyuas koj tus account.

 Faj seeb: Ib txhia lub suab alerts muaj ib qho kev xaiv unsubscribe. Lwm cov tsis. Koj tsis tau opt tawm hauv PG&E tus ceev thiab kev ruaj ntseg alerts.

Yog koj xav tau kev pab, mus saib qhov chaw pab center.

Npaj teem koj alerts?

Kos npe rau hauv kuv Tus Account

Thib peb tog ntawv ceeb toom

Thib peb tog ntawv ceeb toom qhia rau koj thaum ib tug phooj ywg los yog ib tug txheeb ze pheej tsis tshua mus them vim yog mob, hardship los yog lwm yam teeb meem. Qhov no yog ib qho alert. Koj tsis yog lub luag hauj lwm them tus nqi. Thib peb tog alerts yuav tsum tau qhov kev tso cai ntawm ob tog.

 

Kos npe rau hauv peb cov kauj ruam yooj yim:

  1. Download Electric Sample Form No. 79-1025 thib peb tog Alert Service Bill Insert (PDF)
  2. Ua daim ntawv 
  3. Xa nws mus:
    PG&E
    P.O. Box 997300
    Sacramento CA 95899-7300

 

Yog hais tias koj muaj teeb meem them koj daim nqi, hu rau peb ntawm 1-877-660-6789. Peb to taub tias cov no yog tawv nyiaj txiag zaug. PG& E tsis disconnect cov neeg muas zaub tsis kawm tag nrho lwm txoj kev xaiv.

 

Yog xav paub ntxiv, mus PG&E tus thib peb tog ntawv ceeb toom.

Pab peb kom thiaj li tiv tauj tau rau koj

Hloov pauv koj cov ntaub ntawv qhia paub txog chaw tiv tauj tshiab. Ua kom paub tseeb hais tias peb muaj peev xwm muab tau cov lus qhia paub txog kev pab cuam tseem ceeb rau koj thaum koj xav tau nws.

Hloov pauv koj cov ntaub ntawv qhia paub txog chaw tiv tauj tshiab

Ntau txoj kev los tswj koj tus account

Txawb tsev chaw ua si nqi pab

Koj puas yog tus tswv ntawm ib lub tsev mobile chaw ua si nrog PG&E-muaj master meters? Kos npe rau peb Bill Calculation Service.

Tshawb mobile tsev chaw ua si nqi pab

Email opt-out

Unsubscribe ntawm PG&E emails.

Opt tawm hauv PG&E emails