Note: Cost and usage data will not appear in your online account if you buy electricity or gas from a third party, such as a Community Choice Aggregator.
Do you want to analyze your electric usage on your own computer?
These monthly statements are available in your account:
Over the next few years, we are conducting important gas-meter maintenance work throughout our service area. This work involves replacing a device that is attached to the gas meter. The device transmits gas usage back to PG&E’s secure network. We are doing this work to ensure we can continue to provide accurate and timely bills to our customers.
Is this work related to a safety issue?
This work is not due to a safety issue. It is important maintenance work we are doing to ensure customers continue to receive timely and accurate bills.
Do I need to be home for the work to be completed?
You do not need to be home for this work. However, we do ask that you remove any obstructions such as locked gates and unrestrained dogs. If we cannot access your meter, please call 1-866-743-0263 to set up an appointment.
Is this work necessary, and if so, why?
Yes, this important maintenance work is necessary for our equipment to continue to work properly. It will ensure we can continue to provide customers with accurate and timely bills.
How will this work affect my PG&E bill?
In some instances, the device on the gas meter may stop communicating with PG&E’s secure network. If this happens, the gas meter will continue to accurately record gas usage. However, customers may receive a bill with estimated gas usage or a delayed bill that includes more than one month of gas usage. Once the device is replaced, regular billing will resume.
Electric rates can vary depending on:
Prevent the surprise of a high bill. Receive alerts when you're on pace to exceed your energy budget.
Get customer support and answers to common questions.