Self-Identified Vulnerable Program

If your health or safety would be at risk during an outage and you do not qualify for the Medical Baseline Program, we're here to help. You can get support by enrolling in our Self-Identified Vulnerable Program (SIV). Support may include:

• Proactive outreach and support during Public Safety Power Shutoffs (PSPS), major emergencies and multi-day outages
• Doorbell rings or a doorhanger from PG&E if you do not respond to previous PSPS notifications
• Extra notice before power is turned off due to nonpayment
• Increased levels of support for rebates, discounts, and other programs

You can join this program by printing the application linked below and mailing it to us, calling 1-800-743-5000, or visiting My Account to sign up online. When you enroll by phone, your account will be marked with the Self-Identified Vulnerable (SIV) status for 90 days. This gives you time to return the application.

Once your application is approved, SIV status will stay on your account for one year. You can apply for a one-year extension every year when it expires.

To learn more about this program, call 1-800-743-5000.

Download the Self-Identified Vulnerable Application (PDF)