Accessibility assistance and resources

Stay safe during a Public Safety Power Shutoff (PSPS)

Resources

Resources to help those with access and functional needs stay safe during a PSPS.

Stay safe and informed

Sign in to your account to sign up for outage alerts or to update your contact information.

 

Food replacement

We partner with local organizations to help you access food options during and after a PSPS.

Hotel accommodations and discounts

Some hotels offer discounts during a PSPS.

Transportation

Our county partners can help you find rides during a PSPS.

Community Resource Centers (CRCs)

During a PSPS, find basic supplies and use charging stations in a safe location.

Disability Disaster Access and Resources (DDAR)

Get help creating an emergency plan, finding accessible car rides and more.

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During an outage, get local support. This may include food options and transportation or hotel support.

Vulnerable Customer Status

Receive additional support if you rely on power for your health or safety. To qualify, you do not need to have specific medical needs.

Medical Baseline Program

Do you rely on power for certain medical needs? Get energy at the lowest price on your current rate and additional support.

Language and assistive resources

Get resources or alerts in your preferred language. We also offer support in Braille, large print and audio format.

Backup power

To reduce the impact of outages, we offer backup power options.

Outage alerts

Receive text, email or phone updates about outages in PG&E's service area.

Food replacement

We partner with local organizations to help you access food options during and after a PSPS.

 

Local food banks  provide food replacement during a PSPS and up to three days after. Some food banks may have income restrictions, so please reach out to your local food bank for more information. Note: Food is available while supplies last.
 

Find a local food bank in your county

 

Meals on Wheels is a service that delivers meals to seniors enrolled in the program. Note: If you are already enrolled and experience a PSPS, you'll get an extra meal for each day of the outage.

 

Eligible seniors must be:

  • 60 years or older
  • The spouse of a person aged 60 or older
  • At risk of malnutrition
  • Unable to visit a Meals on Wheels center

Enroll in Meals on Wheels in your area

Hotel accommodations and discounts

As a PG&E customer, we want to ensure you have a safe place to stay during a PSPS. If you are impacted by a PSPS, you may be eligible for discounted lodging at certain hotels.

 

Vacancy is not guaranteed. Upon arrival, you may be asked to verify your status as a PG&E customer. Other terms and conditions may apply. PG&E is not affiliated with and is not responsible for hotel stays. PG&E is also not responsible for any charges, fees or reimbursements.

The following hotels offer discounts to PG&E customers experiencing any PG&E outage:

Hotel/Website Discount Code Discount Description

Choice Hotels (Clarion, Comfort Inn, Econolodge, Quality Inn)

Use code 00977150 when booking online

Up to 20% off the Best Available Rate for all hotels in PG&E’s service area

Hyatt Hotels (Hyatt, Hyatt House, Hyatt Place, Hyatt Regency)

Use code 180172 when booking online

10% off the Published Rate for all hotels in PG&E’s service area

IHG Hotels and Resorts (Candlewood Suites, Holiday Inn, Holiday Inn Express, Staybridge Suites)

Use code 787065960 when booking online

10% off the Best Flexible Rate for all hotels in PG&E’s service area

Use code PGEX when booking online

Save up to 25% on rooms with full kitchens in PG&E’s service area.

Time Limit for Discount: Through 12/31/2024

Use code B2810 when booking online

Up to a 20% off the best available rate for hotels in PG&E’s service area

Use code PGESGP when booking online

12% off the best Available Rate for all hotels in PG&E’s service area

Wyndham Hotels (Baymont, Days Inn, Hawthorn Suites, Howard Johnson, La Quinta, Microtel, Ramada, Super 8, Travelodge, Wingate, Wyndham)

Use code 1000078724 when booking online

15% off the Best Available Rate for all hotels in PG&E’s service area

Transportation

These partners in your county can assist you in locating accessible rides to places like Community Resource Centers (CRCs):

Organization Counties served

Shasta County

El Dorado County

Fresno County

San Francisco, Marin, Sonoma, Solano, San Joaquin, Stanislaus, Amador, Calaveras and Tuolumne Counties

More outage resources

Community Wildfire Safety Program (CWSP)

Find out how we are making our system safer and more reliable.

County-specific resources

Find information about services in your county, like local food banks or Meals on Wheels.  

Safety Action Center

Find more ways to prepare for an emergency.