Customer protections

Financial support from PG&E

PG&E’s priority is the safety and well-being of the customers and communities we serve. This is why we offer financial assistance that includes billing, credit and income-qualified support.

Billing support

 

PG&E’s disaster billing policy will:

  • Stop estimated energy usage for billing when the home/unit becomes unoccupied due to an emergency
  • Discontinue billing for destroyed homes or businesses
  • Pro-rate any monthly access charge or minimum charges

Contact Us

 

To enroll in these programs, make payment arrangements or ask questions, call 1-800-743-5000.