STORM MESSAGE: Residential customers who have been without power for at least 48 hours due to severe storm conditions may qualify for a payment. The PG&E Safety Net program pays $25 to $100 automatically 45 to 60 days after a storm outage.
We understand how troubling it is for you to go without power for 48 hours or even longer due to severe events like storms. That’s why we offer the following services:
We continue to work to lower the potential for future outage problems. Over 20,000 employees are focused on providing you with responsive service at fair prices.
Find out if you can receive a Storm Inconvenience Payment through the Safety Net program:
PLEASE NOTE: If you experience an extended outage that isn't related to a storm or severe event, you may be eligible for the Service Guarantee Program. Get more information about this program. Visit Service Guarantee Program.