To qualify, you must meet the following criteria:

• You are a PG&E electric residential customer. Enrollment in programs such as CARE or Medical Baseline Allowance does not impact eligibility.
• Your PG&E residential account is in good standing at the time of the outage and at the time PG&E issues payment (typically 45-60 days after the event).
• You experienced a power outage for 48 consecutive hours or longer during a major weather-related event.
• The extended outage is the result of a major weather-related event that caused significant damage to PG&E’s electric distribution system.

If you are eligible, you do not need to apply. You will automatically receive a bill credit on your PG&E Energy Statement.

Questions? Contact PG&E at 1-800-PGE-5000 to speak with a representative.

 Note: If you have multiple residences, such as a primary residence and a vacation home, you can receive a Storm Inconvenience Bill Credits for each location that experienced a storm-related outage lasting more than 48 hours.

Who is not eligible?

You are not eligible to receive a Storm Inconvenience Bill Credits if:

• You are a business, agricultural, multi-family building common areas or any other non-residential account, including streetlights.
• Your PG&E account is inactive on the days you were impacted.
• The power outage you experienced was less than 48 consecutive hours.
• The power outage was due to a Public Safety Power Shutoff or a natural disaster, such as an earthquake or wildfire.
• You live in an area where access to PG&E electric facilities was blocked due to mudslides, road closures, or other issues.
• Your equipment prevented PG&E from restoring your power and extended your outage, such as service drop or faulty weatherheads.

PG&E issues Storm Inconvenience Bill Credits in increments of $25, with a $100 maximum bill credit per storm. Bill Credit levels are based on the length of your outage:

• 48 to 72 hours: $25
• 72 to 96 hours: $50
• 96 to 120 hours: $75
• 120 hours or more: $100

Bill credits will be issued to the person whose name is on the PG&E account and will be reflected on your Energy Statement. Due to the increase in severity and frequency of winter and heat storms, bill credits may be delayed beyond the typical 45–60-day processing period.